Are you interested in beginning a career with the FBI supporting investigative and intelligence operations at America’s premier national security and law enforcement agency? Do you have experience or the desire to work with receiving and assessing calls placed to the FBI that pertain to federal crimes, threats to national security, and threats to life?

As a Threat Intake Examiner you will communicate with callers to determine the scope and severity of the problem being reported, ensuring any pertinent information is forwarded on to the appropriate source. In this position you will utilize a variety of law enforcement databases to research and verify any reported threats, and work alongside Special Agent personnel to determine appropriate follow-up action to information being received.

The Federal Bureau of Investigation (FBI) is looking for Threat Intake Examiners to fill multiple vacancies in the Clarksburg, WV area. Please see below for more information about the division and section where this position serves.

All qualified candidates within the United States and its territories may apply.

This posting will close on December 15, 2022 at 11:59 PM EST.

Questions regarding this posting should be addressed to FBI_FOStaffing@fbi.gov.

About Us

The mission of the FBI is to protect the American people and uphold the Constitution of the United States.

Science and Technology Branch (STB)

The mission of the Science and Technology Branch is to use science and technology to enhance operations and investigations. STB is home to the following Division(s):

Criminal Justice Information Services Division (CJISD): The mission of the Division is to equip our partners with the criminal justice information they need to protect the United States while protecting civil liberties. Originally established in 1924 as the Identification Division, today the CJIS Division manages several programs that involve sharing information with law enforcement partners, supporting over 18,000 law enforcement agencies. CJISD is located in Clarksburg, WV.

National Threat Operations Section (NTOS): The Threat Intake Examiner serves within the National Threat Operations Center (NTOC), which operates 24 hours a day, 365 days a year, providing an around-the-clock mechanism for the FBI to receive potentially critical information, evaluate it, and take appropriate action. In threat-to-life situations, the NTOC immediately coordinates with state and local law enforcement partners. In addition, the NTOC examines and processes information provided by the public for FBI investigative and intelligence purposes and reports the information to the appropriate field office (FO).

Working Hours: Various shift assignments to support 24x7x365 operations; possible assignment to day, mid-day, night, adjoining/odd hour, and weekend shifts.

This position is designated as "emergency." As an "emergency" employee, you may be expected to report to work during periods of adverse weather conditions or other types of emergency situations when it is announced that an "unscheduled leave policy" is in effect or that federal agencies are closed in your immediate vicinity.

Salary & Benefits

GS 05: $36,118.00 - $46,953.00

GS 06 $40,262.00 - $52,341.00

GS 07: $44,740.00 - $58,158.00

GS 08: $49,549.00 - $64,410.00

The FBI offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; life insurance; health benefits; and participation in the Federal Employees Retirement System.

Full Performance Level: GS 09

Key Requirements

• Must be a U.S. citizen.
• Must be able to obtain a Top Secret (TS) clearance.
• As part of the interview process for this position candidates will participate in and be scored on their responses to a simulated scenario involving an incoming call.

Major Duties

As a Threat Intake Examiner you will:

• Receive, evaluate, and disseminate information pertaining to a variety of situations including criminal activity, potential and actual emergencies, and national security situations.
• Provide investigative support to FBI field offices as well as other government agencies by conducting database searches and evaluating information received telephonically and/or through electronic submissions from the general public.
• Search defined sources such as FBI and open-source databases, social media platforms, and criminal records to assist Special Agents and Intelligence Analysts on investigative case work.
• Interpret data regarding a particular subject and evaluates the information to assist in compiling a profile of the subject matter.
• Communicate effectively, both orally and in writing, and prepare and issue investigative reports related to terrorism, investment fraud, kidnapping, bomb threats, hijackings, school shootings, bank robberies, etc.

Qualification Requirements

Applicants can qualify for specific GS levels based on Specialized Experience, Education, or a combination of both as outlined below.

Your application will be evaluated for Specialized Experience and/or Education, compared to your responses to the online assessment questionnaire, and will be used to determine whether you meet the qualification requirements for each GS level. If you meet all qualification requirements, and are deemed Competitive, you will be referred for further consideration. Self-assessment that is not supported by information in your resume, and/or supporting documents, will eliminate you from Competitive status.

Specialized Experience Requirements

In order for you to qualify based on specialized experience alone, you must possess the specialized experience listed below in order to qualify for the various grade levels. Please ensure all specialized experience can be identified in your resume.

GS 05: Applicant must possess at least one (1) year of specialized experience equivalent to the GS 04 grade level, as defined below:

• Received, evaluated, and appropriately responded to a variety of customer requests.
• Orally communicated with customers to identify and assess the scope of a specific request or need.
• Adjusted or adapted problem solving techniques to answer specific or unexpected customer needs.
• Performed routine analysis of information to develop conclusions.

GS 06: In addition to the above, applicant must possess at least one (1) year of specialized experience equivalent to the GS 05 level, as defined below:

• Utilized communication and analytical techniques to evaluate and answer customer inquiries; asking probative questions to obtain additional information.
• Orally communicated to exchange information with a diverse array of individuals, adapting communication techniques and determining appropriate action for specific situations.
• Queried databases or other information outlets to conduct research on a specific subject.
• Analyzed and evaluated information to make decisions.

GS 07: In addition to the above, applicant must possess at least one (1) year of specialized experience equivalent to the GS 06 level, as defined below:

• Orally communicated with customers to obtain, exchange, interview, relay or verify information.
• Manipulated automated information systems to query, retrieve, enter, and modify data.
• Created and maintained records and files in accordance with records management procedures.
• Addressed a variety of conventional problems, questions, or situations in conformance with established criteria.

GS 08: In addition to the above, applicant must possess at least one (1) year of specialized experience equivalent to the GS 07 level, as defined below:

• Orally communicated with customers to gather pertinent information, provide guidance, and resolve threatening and/or routine problems.
• Utilized automated systems to collect, process, and evaluate data to identify patterns of activity.
• Evaluated the significance, validity, and relevance of data in support of investigative case work.
• Prepared and issued investigative reports in accordance with policies and procedures.

Education

Education may be substituted for specialized experience, and all degrees must be from an accredited college or university. Transcripts are required when qualifying based on education.

GS 05: Applicant must have at least four (4) years of education above the high school level. One year of full time academic study is defined as 30 semester hours, 45 quarter hours (or the equivalent in a college or university), or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

GS 06: Applicant must have a bachelor’s degree.

GS 07: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS 08: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Position Skills

As part of the application process, you will have the opportunity to identify particular skills that relate to the position. If you possess any of the listed skills, please ensure you select those skills on your application.

Hiring managers will have the ability to filter for the skills needed to successfully perform the function of the position. Please ensure any skills you selected can be identified in your resume. If your identified skills match those skills required by the Hiring Manager(s), you will be deemed Most Competitive.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on