Broad knowledge in appropriate field, usually obtained through extensive training and work experience. Typically possesses two or more years experience in the field performing analysis or five or more years experience performing related functions requiring specialized training and education.

Day to Day responsibility:

• Minimize adverse impact to the business including our application/infrastructure portfolio
• Escalating incidents to Tier 3 organizations or support teams for further diagnoses
• Communicating with clients – deliver incident progress updates and impending changes and outages
• Maintaining an awareness of constant change occurring in the IT network, cybersecurity, infrastructure, and application areas to facilitate the identification, analysis, and resolution of potential problems before they are visible to the client.
• Upholding client satisfaction by meeting established service level agreements
• Partnering with technology owners to develop process and tools to maintain and align with our support model
• Performing operational and provisioning tasks

Required Skills;
Three or more years of combined experience supporting enterprise or corporate networks:
Experience with Network Monitoring Systems & Tools
Experience analyzing threshold events, Logs, and network changes
Experience with Network Access Control tools
Experience with ITIL framework – Service Strategy: Event, Incident and Service Provisioning
Familiarity in system patching activities to adhere to compliance standards
Ability to work all shifts including weekends and holidays as needed to support a 24/7 operation.

Desired Skills:
5 or more years of experience supporting enterprise or corporate networks
Diagnosing server or network errors, alerts, events, or issues
Experience with Network Monitoring Systems & Tools
Experience with Incident, Change & Problem
Experience with Network Access Control tools
CCNA/CCNP certification is a plus (removed the CISSP cert)
Three years of combined experience with firewalls, intrusion detection/prevention, threat analysis, or vulnerability management
Experience with ITIL framework – Service Strategy: Event, Incident & Change management and Service Provisioning
Experience with Security Information and Event Management tools such as Splunk ES
Experience with network automation tools such as Ansible
Experience using DevOps or Agile work methodologies.
Experience with scripting and programming Languages (e.g., Python, C++, etc.)

Job Type: Contract

Salary: $30.00 - $35.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Computer networking: 5 years (Preferred)
• ITIL: 5 years (Preferred)
• Threat analysis: 5 years (Preferred)
• Vulnerability: 5 years (Preferred)

Work Location: On the road

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