Technical Product Manager – Job Description

Type: Full-Time

Category: Product / Marketing

Location: St Petersburg, FL

Job Summary:

Looking for a job where you can use your hands-on technical skills to help guide the company's strategy and make a broad impact across an industry?

The SSL Store, a growing cybersecurity distributor, has an opening for a Technical Product Manager to work with a portfolio of products in the IT/web hosting/cybersecurity space. This position combines hands-on technical skills with strategic responsibilities, including:

• Be the technical expert on our go-to-market team, helping to guide our overall strategy
• Install/use/test/benchmark our products and competing software products
• Partner with content team to create technical thought leadership, best practice guides, tutorials, etc.
• Analyze our products against market needs to identify opportunities and weaknesses

If you're a technical professional who wants to help drive strategy and best practices…while still being hands on with the tech that you know and love, this role may be a great fit for you!

Responsibilities:

• Build hands-on knowledge of our products and competing products in their categories (Digital Trust, PKI, Post-Quantum Encryption, Passwordless Authentication, IoT Security, Certificate Management, Website Application Firewalls, Vulnerability Scanning, Phishing Prevention, DNS, Data Encryption & Backup, etc.)
• Setup and work with software products in different scenarios including desktops/laptops (Windows or MacOS), local servers (Windows or Linux), cloud servers (AWS, Azure, etc.), IoT devices, WHM/cPanel, Active Directory, etc. Interface with systems using GUI, SSH, Rest APIs, SFTP, etc.
• Partner with our marketing and content writing teams to create technical content (how-to's/tutorials, best practice guides, etc.) for technical users and customers such as software developers, sysadmins, IT managers, etc.
• Be the "technical voice" at the table to help drive strategic discussions around product offerings, product pricing, marketing strategy, etc.
• Analyze how well products meet specific technical requirements/use cases to compare against competitors, inform marketing strategies, etc.
• Be a subject matter expert for our industry blogs (read by approximately 5 million people per year).
• Understand relevant business needs, how product capabilities meet these needs in various technical environments, how products compare to competitors, how products do/don't fit gaps in the market, etc.
• Be able to demo our products when needed. Partner with marketing/production team to create technical videos such as product screen recordings, tutorials, etc.
• Build a strong understanding of the marketplace by testing/analyzing competing products, analyzing product usage, identifying weaknesses in existing products, etc.
• Assist other teams (sales, support, etc.) by providing technical expertise on your product portfolio.

Requirements:

• Able to get up-to-speed quickly and work in a variety of different technical environments. Eg. comfortable working with PCs, Windows or Linux servers, websites, cloud providers, various types of software, etc.
• Strong hands-on experience in at least one of these areas: IT/technical support, web hosting, website development/management, software development, cybersecurity.
• Strong communication skills, both verbal and written. Able to clearly communicate technical information at a variety of complexity levels ranging from non-technical users to technical experts.
• Basic/intermediate skills in at least one programming language (such as Java, C#, Python, etc.) is preferred.
• Passionate about helping achieve our company goals by ensuring that we're serving our technical users/customers with accurate and useful technical information—no matter whether it's a marketing email, a sales presentation, or a tutorial.

Company Overview:
The SSL Store, a subsidiary of DigiCert, Inc., is a fast-growing distributor of cybersecurity products located right in the heart of beautiful downtown St. Petersburg. The SSL Store™ is a global leader in the SSL/PKI industry, helping more than 250,000 businesses around the world protect their websites, employees, and customers against cybercrime. We're always seeking fun, exciting and creative individuals who want to help us deliver the best cybersecurity tech that keeps people safe online.