Service Coordinator-Windsor, CT Job at The Robert E. Morris
The Robert E. Morris Company is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the New England states plus northern New Jersey and eastern New York, including the New York metropolitan area and Long Island. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.
Job Responsibilities
The Service Coordinator will be responsible for providing telephone and email support to customers requesting service support. This person will coordinate with internal departments in regards to the scheduling and ordering of installation, maintenance, and repair of CNC machines. Other duties include, but are not limited to:
- Effectively respond to machine service requests from customers/internal staff; updating customers on service related issues
- Documenting service updates in the job file; following up with customers and technicians on CNC service repairs to ensure customer satisfaction
- Answer incoming customer calls, creating phone supports in our service system
- Possessing and maintaining a basic knowledge of machine tool industry and product lines represented by the company will be helpful
Job Qualifications/Competencies
- Experience in service coordination and customer service
- Intermediate to advanced skills in Microsoft Office Suite
- Working knowledge of CRM Systems is beneficial
- Excellent technical, communication, and presentation skills, along with demonstrated analytical and problem solving abilities are a must
Morris Group, Inc. offers competitive salary, comprehensive benefits packages, and tuition reimbursement.
Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.
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