Program/Dept: Energy Services

Reports To: Lead Intake Specialist

FLSA Status: Full Time with Flexibility/Non-Exempt

Probationary Period: Ninety (90) days

Salary Range: Updated annually

Work From Home Status: Eligible

*Community Action Partnership of Strafford County is mandating the COVID-19 vaccination upon employment. You must provide proof of vaccination on the first day of employment*

GENERAL DESCRIPTION

Provides direct client services for CAPSC Fuel and Electric Programs. The Intake Specialist performs a variety of outreach services, including conducting intake meetings with clients applying for energy assistance and making both internal and external referrals.

EDUCATION and/or EXPERIENCE

• High School diploma
• 6 months of experience with social/community services or related field

DUTIES AND RESPONSIBILITIES

• Provides direct client services to include interviewing applicants for all energy programs, completing applications, and providing all necessary verification forms and program information.
• Maintains and updates client records for all Energy services.
• As directed learn to use the FAP/EAP and EmpowOR software proficiently.
• Meet members of the public, greet them cordially and give them general information about the programs.
• Check each application submitted by clients for completeness and proper documentation.
• Return all client phone calls/emails in a timely fashion.
• Assist home bound clients in completing applications when assigned.
• Perform outreach duties as needed, either by phone or in the field.
• Be available for evening or weekend hours during heavy workload periods as needed to ensure program compliance.
• Assist with answering calls or returning messages during heavy call volume times or when receptionist is not available.
• Must have the ability to work as part of the Energy Services team, keep cordial relations with co-workers and have the ability to adjust to changing procedures.
• Must possess a valid driver’s license and be able to travel when needed.
• Responsible for having adequate knowledge of all CAPSC programs and will gather sufficient intake information to make referrals to other CAPSC programs which are beneficial to the client and their family.
• Perform other related duties as required.

SUPERVISORY RESPONSIBILITIES

• None

GENERAL EXPECTATIONS

• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with CAPSC policy and procedure.
• Present professional and positive image as a representative of CAPSC.
• Plan, assign, coordinate, organize and prioritize work.
• Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff, and community members.
• Applies the highest ethical standards to themselves and others daily.
• Supports others in their efforts to be productive and effective and succeed in work and life.
• Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
• Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
• Practices honest, respectful, and direct communication as well as active listening.

EMPLOYMENT SCREENING

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

Head Start, Early Head Start, Childcare, and Home Visiting Programs are also subject to the following: Head Start and childcare licensing requires a criminal record check and finger printing to be completed prior to employment. An initial physical examination record, including a TB screening must be obtained within 60 days of hire, updated every three years, and kept on file with Human Resources. If a TB screening indicates high risk, results of a TB test must be kept on file including any treatment received. An initial driving record check will be conducted. License information will also be submitted to the agency’s automobile insurance carrier.

MISSION VISION &VALUES

Our Mission: To reduce barriers to help clients improve their economic stability and well-being through education, advocacy, and partnerships.

Our Vision: To eliminate poverty in Strafford County.

Our Values: Communication, Collaboration, Client Focus, Accountability

ACKNOWLEDGEMENT:

• I have read and understand the explanation and position description.
• I have the ability to complete the functions and duties outlined in the position description.
• The job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
• If I have any questions regarding the information I have read or the interpretation of any requirements, I will bring them to the attention of my supervisor.

Date: _____________ Signature: ________________________________________________

Name printed: ______________________________________________________________