Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

The Senior Manager – Station Operations Center leads daily operations for the station operations center (SOC) and is responsible for leading all aspects of the day-to-day performance of the SOC/Move Team. They also are responsible for crucial planning involving partners across multiple organizations and entities.

• Act as the lead duty manager overseeing the daily SOC operation and managers, including station performance, planning, and communication and execution
• Own and lead a portfolio of cross-departmental operational improvement projects for the hub operation
• Represent the Hub with the airport, TSA, CBP, and FAA in order to collaboratively solve operational challenges
• Coordinate with operational support teams at CSC, including network planning and CIEO, to implement operational planning and improvement initiatives
• Collaborate with Network Ops Center (NOC) on all strategic/operational/tactical issues that affect them operation
• Coordinate station future flight planning activities collaborating with Network Planning, Government Agencies and Local Stakeholders to ensure all airport departments have the information to prepare and make necessary adjustments to support changes to future flight schedules and operations
• This includes close coordination on Network schedules are gated, use of assigned gates, management of growth and ensuring airport infrastructure supports successful execution of planned schedules
• Foresee future challenges and communicate the course of action necessary in a core4 fashion to achieve both station and enterprise success
• This includes future growth and expansion planning
• Maintain, analyze, and communicate operational performance metrics as they relate to quality customer service, market focus, DOT performance and critical initiatives
• Manage station analyst (L5) and products
• Partner with NOC to address system and local issues that have a significant impact to safety, security, employees, customer and baggage
• Handling, aircraft scheduling, facility, and field conditions
• Oversee resolution of all operational critical issues involving any department, service provider and/or governmental agency; raise operational critical issues to senior leadership
• Lead IRROPs vital planning and funnel ops critical communication to station senior leadership across all divisions
• Lead staffing for Operations Managers (L4) and Assistant Managers (L5) and provide performance leadership and guidance to the SOC team and Hub organization

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience (Business, Project Management or Airline Operations)
• 5+ years of experience in a strategic operational role required (Airline/Airport related Preferred)
• 3+ years of leadership experience with projects and influencing senior level management and key partners
• Proven track record for decisive action backed by vital planning, continuous improvement, analytical thinking, goal-directed leadership and customer focused performance
• Ability to work in a time constrained, very high-pressure environment
• Excellent communication, analytical and IRROPs management skills
• Excellent command of software systems that work with System operations, gating, and ramp/customer service
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.