Senior Information Technology Technician Job at City of Santa Rosa, CA
The Position
Bring your technology and analytical skills to work on interesting projects and benefit your community. Join the City of Santa Rosa as a Senior IT Technician!
Immediate opening in the Santa Rosa Police Department
Additional position anticipated in Information Technology Department
The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.
The Benefits of City Employment
In addition to offering a rewarding work environment, opportunity for career growth, and an excellent salary, the City of Santa Rosa provides a generous suite of benefits, including retirement through CalPERS, a competitive leave accrual package, your choice of three health plans, a flexible spending program, employer contributions to a Retiree Health Savings plan, and top of the line employer paid vision and dental coverage.
The Position
Senior Information Technology (IT) Technicians perform complex installation, diagnostic and maintenance activities for the City's data and telecommunications infrastructure, and regularly provides advanced technical and functional support, direction and leadership to other technical staff.
The current opening is in the Police Department. The Senior IT Technician in the Police Department will install and maintain hardware and software; maintain VOIP phone systems, perform desktop server and desktop administration; and provide advanced technical and functional support, direction and leadership to other technical staff.
The Senior IT Technician will work closely with Police Department technology staff, the City's Information Technology Department staff, and regional partners. Some current and upcoming projects include AXON product deployment, Mobile Data Computer Upgrade, Communications Centers 9-1-1 Phone System Upgrade, etc.
There is an anticipated opening in the next few months in the Information Technology Department. The Sr IT Technician in IT will provide Tier 2 level support for the Helpdesk, working closely with the City’s IT Technicians and Network System Analysts in resolving complex issues. The Sr IT Technician will also be responsible for managing and creating new users, assigning permissions, troubleshooting City server applications, providing Active Directory support and installation and upgrades of IT applications.
The eligible list resulting from this recruitment may be used to fill future vacancies.
Please note the City is also recruiting for Information Technology Technician! A separate application is required. Click HERE to see the job announcement and apply.
The Ideal Candidate
The most qualified candidates will have at least three years of experience involving technical support of servers and experience working in a windows-based server environment. In addition, the ideal candidate possesses experience managing a Windows Active Directory Domain, SQL applications and/or intranet and internet environment. Experience managing any of the following areas is also highly desirable: Virtual server environment, Exchange, networks with multiple sub-nets and implementation of new technologies.
The ideal candidate is a quick learner, self-starter and multi-tasker with excellent time management and organization skills, and the ability to work cooperatively in this fast-paced, complex environment. Proven analytical skills successfully applied to identifying and defining information technology needs, troubleshooting and resolving complex user issues are a must, as are excellent oral communication skills to explain technical solutions to non-technical users, and the demonstrated ability to work well with others on a team.
Please complete a thoughtful, thorough Supplemental Questionnaire submission. As part of the selection process, your responses to these questions will be scored using criteria specific to this position. Responses such as "See Resume" may be cause for disqualification from the process.
Examples of Duties and Responsibilities
- Research new technologies, ensuring compatibility with existing technology, making recommendations for implementation and performing cost analysis of licensing requirements;
- perform server administration including install, optimize, upgrade, and maintain hardware, operating system software and client/server software; provision servers in virtual and physical environments;
- perform application administration activities, such as creating, modifying, and deleting users, groups, resources, membership rights, security access, and database scripts, queries and reports for messaging systems, databases and web applications;
- perform domain administration activities, such as assigning permissions and developing schema of users and groups;
- assess, plan, test and implement projects such as new hardware and software upgrades including but not limited to servers, cameras and audio video equipment;
- test commercial software and hardware, write product evaluations and recommendations for management review;
- monitor performance of hardware, operating systems, database and application software and make recommendations to correct problems or improve performance;
- plan, install, optimize, upgrade and maintain City wide desktop systems, mobile data computers and application software;
- perform computer and mobile device forensics;
- setup and maintain surveillance systems such as cameras, body worn cameras and door card access;
- work with department personnel in recovery of video footage;
- provide new camera specifications and purchasing of equipment;
- setup and provide technical support for audio visual and broadcasting equipment;
- establish and monitor procedures for data security and access to computer systems;
- prepare documentation, procedures, reports, specifications, program descriptions, operating instructions, training materials, and user manuals;
- perform as a functional team leader and coordinate project activities;
- train staff and act as a technical resource to other staff;
- provide second-level technical support, resolving escalated helpdesk incidents;
- design backup and recovery procedures;
- provide assistance to Network Systems Analysts to resolve network and /or telecommunications issues;
- customize vendor software releases to meet City requirements;
- consult with current and proposed systems users on the design and feasibility of proposed systems and modifications;
- analyze client needs and identify alternatives;
- estimate cost and timing of technology systems modifications;
- prepare specifications and participate in Requests for Qualifications, Requests for Proposals and/or contracts or agreements for hardware and software;
- determine data requirements for buildings;
- coordinate network cable install and moves;
- perform the duties of an Information Technology Technician as needed; and
- perform related duties as assigned.
Required Qualifications
Knowledge of:
Principles and practices of software and hardware installation and repair, including automated software installation techniques; methods and techniques of troubleshooting hardware, software and inter-connectivity problems; principles of data and network security; local and wide area network (LAN/WAN) topology, security, and operation; Storage Area Networks (SAN) topology and operation; methods and techniques of providing support and training; operating procedures and maintenance of various types of audio video production equipment; methods to analyze and recommend business solutions to meet customer needs and requirements; basic scripting and querying for databases; basic telephony systems including voice over IP; the inter-relationship of central application servers, PC, LAN, network and telecommunications systems including hardware components, software applications, operating systems, documentation, and remote access; software products commonly used with the central application servers, personal computers and networked systems including word processing, spreadsheets, databases, presentation graphics, desktop publishing, e-mail/calendar, web applications, file recovery, backup, terminal emulation and other utilities; methods and techniques of data security and backup and recovery processes; methods of computer and mobile device forensics; and principles of organization and project management.
Ability to:
Ability to:
Identify, analyze and define information technology needs, collect information, establish facts, and draw and present valid conclusions; identify, troubleshoot, analyze and resolve complex customer/user issues; understand, interpret, and explain hardware and software application solutions; research technical materials to provide solutions to problems; write and modify instructions, procedures, manuals, documentation; understand and respond to issues related to data communications, networks and systems interconnectivity; use and manage virtual servers through virtual server management applications; use helpdesk ticketing systems; provide leadership in order for staff to work cooperatively and effectively with each other, customers, vendors, service and departmental personnel; effectively listen and communicate information to persons with diverse knowledge and experience; appropriately manage workload consisting of multiple projects, deadlines and unplanned interruptions to achieve timely and accurate work outcomes; read, analyze and take corrective action or refer problems to appropriate staff in response to error messages in the central application servers, network and personal computing platforms; set priorities and meet established goals and standards; prepare clear, concise and accurate oral and written reports; maintain confidentiality of information; learn new technology quickly; and learn the operations and functions of City workgroups in order to provide appropriate support.
Experience and Education:
Any combination of training and experience that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Experience - At least three years of experience involving technical support of client-server and/or LAN/WAN systems, or similar experience in a multi-platform information technology environment. Experience in a lead or project management position is highly desirable.
Education - Academic course work or formal training in computer science, information systems, network systems or a closely related field.
Experience - At least three years of experience involving technical support of client-server and/or LAN/WAN systems, or similar experience in a multi-platform information technology environment. Experience in a lead or project management position is highly desirable.
Education - Academic course work or formal training in computer science, information systems, network systems or a closely related field.
License or Certificate:
This classification requires the use of a vehicle while conducting City business. In order to drive, individuals must be physically capable of operating the vehicles safely and must possess a valid, Class C, California driver's license. Technical certifications equivalent to A+ hardware and software certification, and current certifications in networking technology, security, personal computer and server operating systems such as Net+ and Security+ are highly desirable.
Additional Information
Physical requirements and working conditions are listed on the job description.
Senior IT Technicians may be expected to provide service during off hours, evenings, weekends and holidays and also may be expected to work an alternate work shift or schedule.
The Selection Process
The first step in the selection process will consist of a review of each applicant's employment application and supplemental questionnaire for minimum qualifications.
Depending on the number and breadth of experience of the applicants, the next step may consist of a thorough evaluation of training and experience as presented on the applications and responses to supplemental questions. Applicants scoring highest in this evaluation will be invited to skills testing and/or interviews.
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.
For the assignment in the Police Department, a very thorough investigation will be conducted into the professional and personal background of the finalist candidate prior to a job offer.
The City of Santa Rosa - A Wonderful Place to Call Home
A charter city incorporated in 1868, Santa Rosa is the county seat of Sonoma County, one of California's premier wine growing regions, and is the gateway to tourist destinations in the redwoods and on the coast. Santa Rosa is the 26th largest City in the state. It occupies 41 square miles and serves a population of 170,000. The City has a historic preservation program and has environmental diversity.
The City of Santa Rosa provides a full range of services including police and fire protection; construction and maintenance of streets and other infrastructure; water, storm water, and wastewater utilities; housing services through its Housing Authority; economic development; transit; parking; and recreation, parks, and cultural services, including a municipal golf course. The City of Santa Rosa's residents work in a well-balanced mix of management, professional, manufacturing, sales, tourism, transportation, construction, and service jobs. The City also plays an important role in supporting the agriculture and tourism industries of California's north coast.
The City of Santa Rosa is proud to be an equal opportunity workplace.
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