ABOUT THE JOB

Q Link Wireless is recognized as one of the nation’s leading providers of wireless cell phone service in the United States. We are looking to hire Full-Time Customer Service Quality Assurance Agents to handle the quality monitoring of our company’s interactions with our consumers. This is not just another call center job. We will train you and provide a path for success if you are professional, have a willingness to learn new skills and have a strong work ethic.

Are you looking for a way out of your current job or have experience in quality assurance, customer service or team lead experience in a call center? We are hiring candidates with the following experience:

• Call center quality assurance agent
• Contact center team lead
• Customer service experience
• Administrative jobs
• Front desk hospitality
• Retail with direct customer interaction
• Good service with direct customer interaction

* This is NOT a remote position. This position is an ONLY full-time employment opportunity, in-house at our Dania Beach, FL 33004 headquarters. Please do not apply if you are unable to physically work full-time at our location. *

SKILLS, REQUIREMENTS & WHAT YOU WILL BE DOING

Q Link is seeking smart, friendly customer service quality assurance candidates with a strong work ethic, a willingness to learn and a desire to grow professionally.

Skills/Requirements of Call Center Quality Assurance Agents:

• Outstanding customer service experience
• Excellent communication skills, verbal & written
• Exceptional listening and analytical skills
• Positive attitude and willingness to learn
• Punctuality
• Must be proficient with Microsoft Office (intermediate Word, Excel, etc.)
• Team lead, Quality Assurance or floor training agent experience a plus
• Bi-lingual Spanish is a definite plus
• High School diploma or equivalent

Here’s What You’ll Be Doing:

• Monitor customer interactions (Call, chat, email and social media) to assess the agent’s technical accuracy, customer service soft skills, and compliance to company policies and procedures
• Proactively identify trends to pinpoint inefficiencies in current processes and procedures
• Preparing and analyzing internal and external quality reports for management staff review
• Participating in calibration sessions, employee communication sessions, and/or creation of communication tools
• Providing structured and timely recommendations through verbal and/or written feedback to agents, leadership, and training

Benefits:

• Health, Dental, Vision Insurance (Eligible after 90 days of employment)
• Life Insurance
• PTO
• Direct Deposit
• Paid Training
• No weekends
• Set schedule: M-F 8:45am-6pm
• Sign on bonus- 6 Month $500/12 month $1,000

Pay is based on experience.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Dania, FL 33004: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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