Phone Operator Job at Goshen Medical Center
PHONE OPERATOR
I.
BACKGROUND:
High school diploma or GED required. Customer service experience and 0-3 years telephone operator experience required.
II.
SKILLS:
Active listening, speak clearly, service oriented, social perceptiveness, critical thinking, reading comprehension, complex problem solving, coordination, monitoring, and time management.
III.
RESPONSIBILITIES
1.
In a confidential and sensitive manner, triages phone calls for all aspects of patient information to appropriate physician/unit/department.
2.
Provides superior customer service always. Treats co-workers, patients, visitors and the public with dignity and respects.
3.
Works effectively under multiple demands and adjusts priorities as circumstances required to meet turnaround time goals and needs of the department.
4.
Maintains a high degree of accuracy and precision of a consistent basis in their job performance.
5.
Transfer calls, relay verbal messages, call the appropriate person requested by caller and file messages.
6.
Adheres to system and department compliance policies, and any applicable laws and regulations.
7.
Schedule appointments
8.
Record and report complaints to Compliance Officer and/or Site Leader.
9.
Knowledge or provider scheduling preferences
10.
Multiline phone capabilities.
11.
Collects and enters patient demographics into the practice management system.
12.
Knowledge of Insurance coverage with commercial payers, along with Medicaid and Medicare
13.
Forward prescription request using the clinical module.
14.
Any other duties required.
IV.
JOB FACTORS;
Mental Requirements: Must be able to make sound judgement based on assessment and data available and act accordingly. Must be able to be flexible, innovative, and work independently. Must possess good interpersonal skills and ability to prioritize multiple functions or tasks.
Hours: Must be able to work a flexible work schedule including week days, some weekends, evenings, and holidays if needed.
Supervisory Relationships:
Reports directly to Site Leader
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