The LIEOC at Farmingdale State College is looking for a qualified IT Technical Support person. Team player able to work in a fast paced environment and learn things on the go. People skills a must and the ability to be flexible with time. Must participate in Long Island EOC hosted events when needed and travel to offsite locations. Experience working with a disadvantaged population is highly preferred.

The candidate will assist with the day to day functionality of the LIEOC as it relates to IT, Banner system and non IT related matters. The candidate will be right at the heart of matters as they need to deal directly with faculty, staff and students who have technical problems such as trouble with their email accounts, forgotten passwords or viruses. Typical Technical Support responsibilities include:

• Installation & configuration of LIEOC computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Logging the queries of faculty, staff and students.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company's computer equipment.
• Hardware and software deployment.
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Provide support to the Associate Director of Instructional Technology and Data Manager with special projects. The candidate will coordinate TASC related operations for the LIEOC.

The college particularly welcomes candidates with knowledge, skills and abilities that include:

• Commitment to diversity and university initiatives supportive of diversity and inclusion.
• Interest in participating in student-centered service activities.
• Desire to apply expertise in promoting civic engagement with the College's many community partners.

MINIMUM REQUIRED QUALIFICATIONS:

• Associate's degree in Computer Science or a related field.

ADDITIONAL PREFERRED QUALIFICATIONS:

• Ability to communicate with people of diverse backgrounds.
• Ability to work some evenings and weekends.
• Five years experience in helpdesk/desktop support.
• Minimum of one year Banner system knowledge.

The Consumer Information web page can be viewed at the following linkâ -â http://www.farmingdale.edu/consumer-information/index.shtmlâ

This page describes various services, information and statistics on many different aspects of the College's operations.

The State University of New York offers excellent fringe benefits including health insurance options and retirement plans.

Click here for New York State Benefits Summary

Farmingdale State College's commitment to inclusive excellence is an important part of our mission of public education and our culture. At Farmingdale State College, we continues to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply.

The College is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status or any other legally protected status.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.