THIS ROLE IS 100% IN OFFICE AT OUR HOLMEN LOCATION, FULL TIME; M-F 8:30AM - 5PM.

The Order Processing Specialist is responsible for all incoming orders and entering them into industry software. The Order Processing Specialist will provide customer support for all branches, working closely with customers to gather all information necessary to complete the order. In addition, this person will begin the initial search on the property or persons associated with the order, help answering telephone calls, assist in scheduling of closings, and assist in special projects. The Order Processing Specialist will work with a diverse group of clients/guests/public, requiring a high level of professionalism and confidentiality.

Essential Functions:

General Duties & Responsibilities

• Manage Order Entry Process – gathering all the information necessary to complete order in SoftPro Select
• Follow up with customers on orders placed – respond to all incoming orders placed via phone, email, online order form, etc.
• Order and follow up on special assessment letters with specific municipalities
• Utilize tax website search portals to search tax parcels
• Be responsible for Order Email Account
• Assist customers/clients with questions on status of files & help update information.
• Answer incoming telephone calls – directing to the appropriate staff
• Work closely with ALL branches to make sure orders are entered correctly and completely, being passed on to the correct person to begin the title production process
• Assist in miscellaneous tasks, as assigned by the branch manager

Other Information

• Reliability – it is essential that the Order Processing Specialist be a very reliable team member as this person will be responsible for making sure orders have been entered!
• Physical Demands
• While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
• Position Type/Expected Hours of Work
• This is a full-time position. Days and hours of work are Monday through Friday, 8:30am to 5:00pm.

Competencies:

Analytical Skills

· Computer Skills

· Decision-Making

· Organizational Knowledge

· Innovative Thinking

Interpersonal Skills

· Team work

· Interpersonal Skills

· Customer Focused

Communication

· Communication

· Listening

· Telephone etiquette

· Collaboration Skills

Personal Attributes

· Integrity

· Dependability

· Positive Demeanor

· Professionalism

· Stress Tolerance

· Initiative

· Adaptability/Flexibility

Organization

· Multi-Tasking

· Time Management

· Detail Orientation

· Planning & Organizing

· Follow through

Administration

· Maintaining Confidentiality

· Organization

· Proficiency

Qualifications:

• High School Diploma required. Associates Degree in Administration, Business Management, or alike is preferred.
• Minimum 1 year of administrative experience in a professional office setting.
• Strong verbal and written communication skills
• Strong computer proficiency with Microsoft Office Suite.
• Ability to multi-task and willingness to take and follow direction from all departments
• Strong attention to detail and organizational skills; must be able to follow up with customers when outstanding information is needed

Salary exceeds the Indeed suggested range. Very competitive pay + signing bonus!

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Each person has their own desk/personal space that is within the social distancing guidelines. We have masks available along with sanitizer and appropriate cleaning supplies.

Experience:

• Microsoft Outlook: 1 year (Required)
• Customer Service: 1 year (Preferred)

Work Location: One location

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.