Anticipated Schedule: 4 days/week from 8:30am-5pm and 1 day/week from 12:45pm-9:15pm; 40 hours/week, Full-Time position

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. We are a non-profit, in the people business. This means that we help members meet a fitness or ability goal, see that children thrive in our child care programs, encourage family togetherness, and give youth an opportunity to learn life skills through water safety, sports, and teen programming.

Position Summary:
Deliver high quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, process financial transactions, and maintain cleanliness and organization of the Welcome Center and other areas of the facility. Provide on boarding and ongoing training including process improvement for the Welcome Center and staff. Create staff schedules and provide department administrative support as needed.

Job Duties/Responsibilities:

• Model and provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
• Comprehensive knowledge of sales cycle (introduction/probing/close)
• Address and resolve membership concerns
• Apply all YMCA policies, practices and procedures ensuring a positive member experience
• Respond to emergency situations
• Ensure proper implementation of Welcome Center procedures
• Train member engagement representatives to effectively and accurately use constituent software
• Review, update, and relay branch information to staff
• Coordinate with the business office as necessary on financial transactions
• Ability to engage and interact with a wide range of personalities with an upbeat, high energy attitude
• Perform other duties as assigned

Y Culture:

• Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the YMCA
• Exhibit Caring, Honesty, Respect and Responsibility
• Complete required training and certifications within established guidelines
• Arrive on time ready for shift, clock in/out within timekeeping system

Embrace Leader Core Competencies:
Mission Advancement:

• Accepts and demonstrates the Y’s values
• Demonstrates a desire to serve others and fulfill community needs
• Recruits volunteers and builds effective, supportive working relationships with them
• Supports fundraising

Collaboration:

• Works effectively with people of different backgrounds, abilities, opinion, and perceptions
• Builds rapport and relates well to others
• Seeks first to understand the other person’s point of view and remains calm in challenging situations
• Listens for understanding and meaning; speaks and writes effectively
• Takes initiative to assist in developing others

Operational Effectiveness:

• Makes sound judgments, and transfers learning from one situation to another
• Embraces new approaches and discovers ideas to create a better member experience
• Establishes goals, clarifies tasks, plans work, and actively participates in meetings
• Follows budgeting policies and procedures, and reports all financial irregularities immediately
• Strives to meet or exceed goals and deliver a high-value experience for members

Personal Growth:

• Pursues self-development that enhances job performance
• Demonstrates an openness to change and seeks opportunities in the change process
• Accurately assesses personal feelings, strengths, and limitations and how they impact relationships
• Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-the-date knowledge and skills in technology

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Qualifications:*

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• Minimum age 18
• Strong interpersonal and problem solving skills
• Ability to coach and lead staff
• Basic computer skills/knowledge required
• Fluency in second language desired

Availability: 4 days/week from 8:30am-5pm and 1 day/week from 12:45pm-9:15pm; 40 hours/week, Full-Time position

Our benefits are AMAZING!

• FREE family YMCA membership for all staff
• FREE training offered for all positions & get paid while you train for your job!
• 50% off licensed child care for full-time staff
• 20% off programs and services for all staff
• Competitive benefits package for full-time staff including: Medical, dental, life and long term disability insurance beginning on the first of the month after start date
• 2 weeks paid time off accrued per year (available after 90 days) and 8 paid holidays for full-time staff

• Sick Pay accrued at rate of one hour for every 40 hours worked (available after 90 days)
• Retirement paid at 12% annual compensation after 2 years of service (minimum 1,000 hours worked in each year)
• Cheery, dynamic cause-driven work environment, like no other!
• Flexible work schedules and a family-friendly environment.

Per Washington State law, we disclose the full range of the pay grade for this position which is $16.75-$24.15.

Our Commitment to Inclusion:
The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility—they guide everything we do.
We look forward to having you on our YMCA team!

• The YMCA is an Equal Opportunity Employer that celebrates diversity at all levels of our organization!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

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