Manager, Academic Operations Job at Walden University LLC
Opportunity at a Glance:
The Academic Operations Manager will lead a team of high-performing operational and business specialists tasked with evaluating, adopting and implementing breakthrough business practices and technologies to deliver exceptional customer experience, and ultimately impact the company’s bottom line.
This role will work with the key stakeholders throughout the organization (including Adtalem resources) to help identify, evaluate and design innovative global and scalable operational processes to increase operational and business efficiencies. In addition, the Academic Operations Manager will lead/oversee the operations team efforts to ensure the successful implementation of such business practices and technologies. The individual also works closely with project owners, consultants and other third party vendors, when necessary.
The Academic Operations Manager is an expert in leading process improvement and business transformation initiatives at a global scale. The role is highly analytical and strategic with a pragmatic sense for setting high-level goals and working with key players in the organization to ensure expectations are achieved.
Responsibilities:
This role will work with the key stakeholders throughout the organization (including Adtalem resources) to help identify, evaluate and design innovative global and scalable operational processes to increase operational and business efficiencies. In addition, the Academic Operations Manager will lead/oversee the operations team efforts to ensure the successful implementation of such business practices and technologies. The individual also works closely with project owners, consultants and other third party vendors, when necessary.
The Academic Operations Manager is an expert in leading process improvement and business transformation initiatives at a global scale. The role is highly analytical and strategic with a pragmatic sense for setting high-level goals and working with key players in the organization to ensure expectations are achieved.
- Coordination and Supervision – Coordinate, manage and monitor the performance and deliverables of the operations team
- Best Practices – Enable the operations team to improve processes and policies in support of organizational goals. Monitor adherence to rules, regulations and procedures
- Communication – coordinate the communication between support functions and the different departments
- Strategic Input - Liaise with Key Stakeholders and Subject Matter Experts to implement and manage Global operational plans
- Develops detailed project plans that develop key activities, timelines, and resource requirements needed to achieve project objectives while adhering to an appropriate systematic development process
- Tracks and documents completion of project or initiative work plan activities
- Works closely with stakeholders involved to ensure smooth implementation
- IT Management:
- Work with Institutional and Adtalem IT resources to identify, evaluate, and implement infrastructure projects to support growth and overall business goals.
- Identify the internal and external needs, coordinate with Project Manager, Adtalem IT, and the operations/technology team to produce Salesforce and other technology solutions based on cost-benefit analysis, technical, regulatory, and customer needs.
- Compliance
- Data Privacy
- Enhancements
- Bug fixes
- Configuration changes
- Third-party integrations
- Manage team capacity and resource allocation while accurately evaluating performance of team members and providing direct and actionable feedback
- Oversee delivery of support of critical customer issues and deliver new strategies to ensure that root causes are addressed
- Coaching and mentorship – Provide coaching and mentorship to cultivate and drive high performance, and guide career development
- Occasional travel may be required for delivery of academic events
- Completes other duties as assigned
- 5-7 years in operations, process improvements and other operations functions
- Previous management or leadership experience preferred
- Bachelor's Degree required (preferably in a technical discipline; MBA degree is desired)
- Six Sigma Green or Black Belt certification preferred
- Excellent communication, organizational, interpersonal, and presentation skills
- Strong analytical and problem-solving skills to resolve issues and determine effective business and alternative solutions.
- Ability to interact with all levels within the organization and work in a fast-paced environment with many initiatives.
- Proven track record in driving change and business transformations
- Demonstrate initiative and ability to advance projects while managing multiple initiatives
- Demonstrated leadership and vision in managing teams on major projects or initiatives
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.