The Scarlet, Texas Tech University, Lubbock, TX

General Job Description / Responsibilities

• Assist Managers to build a team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
• Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create professional and friendly office environment.
• Assist Managers to maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control; revenue improvement efforts; and effective budget management
• Focus on improvement and upkeep of the properties’ curb appeal and cleanliness. Contribute wherever possible.
• Assist Managers to implement and maintain a thorough annual marketing plan. Work closely with Managers to ensure all potential marketing avenues are being fully utilized. Share new ideas.
• Perform and record daily follow up with all prospects. Identify and communicate ways to overcome obstacles and close the deal.
• Effectively maintain product knowledge of property and competitive properties through consistent market research.
• Work with Manager to establish, implement, and monitor leasing goals and renewal programs to meet required occupancy.
• Ensure website, listing sites, social media and marketing materials are up to date and portray the property in a positive, professional, and appealing light at all times. Monitor these sites on a regular basis to promptly communicate any red flags or areas to improve to Manager.
• Assist Managers to plan, advertise, and manage resident functions and events.
• Coordinate advertising events on campus; create partnerships with school and student programs.
• Actively network with student housing professionals in you market. Shop your competitors and develop relationships with other professionals in the field.
• Assist Managers to maintain a positive reputation, and relationship with school and community.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Outreach – spend necessary time on campus and at local businesses to promote cross adverting and positive relationships.
• Ensure property management software is accurate, up to date at all times.
• Perform lease processing and administration, and other administrative duties as needed
• Clean office, common areas, grounds, and apartments as needed to ensure professional property, office, and model appearance at all times.
• Fill in for other positions whenever necessary and assist with afterhours emergencies.
• Assist Manager to determine methods for expense cutting.
• Assist Manager with monthly reports, budget targets, and variance reports as needed.
• Assist in monthly collections calls and emails to meet collection goals.
• React to potential situations which would cause liability to the property or the management company. Ensure all landlord/tenant statutes, fair housing laws, and safety codes are followed, and train staff accordingly.
• Communicate with residents as needed, in regards to showings, service request scheduling, follow-ups, etc.
• Communicate needs, ideas, and problems effectively with Manager so properties and run as efficiently as possible.
• Communicate effectively with other staff members.
• Comply with all policies and procedures, and training programs.
• Maintaining the highest quality of workmanship and professionalism.
• Participate in weekly meetings with employees to facilitate learning, communication, and team building.
• Adhere to safe work practices and follow all safety programs.
• Perform other job duties as requested by Manager.