Information Specialist I/ Assistant Activity Contract Technical Representative Job at CSA – Careers
CSA+Capstone is seeking an Information Specialist I to serve as an Assistant Activity Contract Technical Representative for Commander Navy Installation Command (CNIC) supporting Navy and Marine Corps Internet/Next Generation Network (NMCI/NGEN) task orders located in Millington, TN.
Responsibilties
- Submits Move, Add, Change (MAC) requests for CNIC Headquarters (HQ) personnel.
- Refer customers to the NMCI service desk for any helpdesk issues, or resolve them through HQ Premiere Support.
- Meets with HQ IT Support personnel to resolve high priority break/fix issues, MAC’s, orders, and/or any special projects.
- Principle asset manager for all CNIC HQ NGEN/NMCI hardware e.g. computers, peripherals, and smartphone and iPad devices.
- Meet and/or communicate with CNIC N-code IT POCs regarding potential NMCI/NGEN requirements.
- Provide guidance/recommendations on what can/can’t be supported. Demystify NMCI/NGEN rules and the CLIN service offerings available to our customers.
- Attend and track Tech Refresh projects to ensure delivery of services to avoid interruption of service to the end user.
- Meet with Perspecta site personnel and CNIC N65 leadership to discuss existing/upcoming events and requirements that may require NMCI/NGEN services, i.e., Fleet Week.
- Validate delivery of ordered NMCI/NGEN services (standard and voice) and MACs.
- Maintain inventory of NMCI/NGEN services in NET (provide “feet on the ground” validation of services and locations).
- Create new NMCI/NGEN service requests in NET as required.
- Review services placed on the Order Mod to ensure that all requirements are captured and validated prior to approval of these services. Once reviewed and validated, submit the Mod to eMP for review and approval of the CNIC Lead CTR.
- Establish new NMCI user accounts/transfers for personnel transferring in/out to other organizations.
Qualifications
- A college degree or equivalent work experience with demonstrated knowledge of IT principles, concepts, and methodology; e.g., data storage, software applications, knowledge management, portal management, etc. Also, experienced in relevant area(s) of IT Program Development, Project Management, IT Systems Management, and Application Management.
- Minimum of three years experience working in a document center, or information center or in a setting in which the primary responsibility is in collecting, analyzing, and interpreting information to determine solutions to library, records management, or other information-related needs.
- Should have a minimum of 3 years of ordering, tracking, validating CNIC NMCI seats and services.
- Secret security clearance
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Applicants may need to meet eligibility requirements for access to classified information; an active United States Department of Defense security clearance or the ability to obtain one may be required for this role.
As a federal contractor, CSA is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.
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