Helpdesk Specialist Entry Job at Changing Technologies, Inc.
Inviting All Helpdesk Specialist Entry For an excellent Job Opportunity in Washington DC. MUST BE AVAILABLE FOR AN IMMEDIATE START DATE!
POSITION: Helpdesk Specialist Entry
LOCATION: Washington DC
CONTRACT LENGTH: Long Term (6+ Months)
Payrate- $27/hrShift: M-F, 7:30am - 4:30pm
JOB DESCRIPTION:
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
- Supervises operation of help desk and serves as focal point for customer concerns.
- Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, emails, and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
Minimum Education/Certification Requirements:
- Bachelor’s degree in IT or related field or equivalent experience
Job Type: Contract
Pay: $27.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Washington, DC: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Server, mainframe apps/hardware problems: 1 year (Required)
- .Diagnosing and resolving end user computer: 1 year (Required)
- setup, re-installation or replacement of IT equipment: 1 year (Required)
Work Location: In person
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