Help Desk Technician Job at Edward Don & Company
ESSENTIAL DUTIES
- A + certification preferred
- Independently install, configure, and troubleshoot software and hardware.
- Resolve help desk trouble tickets in a timely manner.
- Using remote desktop support software to assist associates with computer issues.
- Update help desk tickets with detailed documentation explaining cause and corrective action taken.
- Multitask and prioritize tickets and projects efficiently.
- Escalate issues appropriately.
- Create standard operating procedures and technical documentation for internal associates as needed.
- Communicate effectively with supervisor and provide status updates on a regular basis
- Maintain accurate inventory levels and records of equipment and material for maintenance and installation projects in Don’s Asset Tracking programs
- May oversee work and performance of subcontractors engaged in projects in assigned zone in order to ensure compliance with work orders.
- May be Project Lead for small desktop projects.
- Perform other duties as assigned.
Job Type: Full-time
Pay: Up to $52,000.00 per year
Schedule:
- 8 hour shift
Work Location: One location
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