Summary

Full-time professional work experience in Information Technology user IT help desk.

Job Details

Some travel required (see description below).

Valid Drivers License

Up-to-date car insurance

Full-time professional work experience in Information Technology user IT help desk, to provide basic service desk support, including: • New computer deployments • Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange. • Manage software licensing. • Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries. • Determine the nature of the problem; root cause; provide basic troubleshooting. • Document support responses in the ITS Service Desk Ivanti ticketing system. • Escalate problems in accordance with defined ITS procedures. • Assist users with problem solving steps. • Communicate accurate and useful status updates. • ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above.

This is a roving, onsite position serving multiple locations, including local (Treasure Valley) agency customer locations on the Chinden Campus, Capitol Mall, as well as Idaho Department of Correction locations and other locations as needed (see list below). Work locations will vary depending on need. All locations are within the Treasure Valley.

Must be able to lift to 50lbs and move computer equipment between locations.

A rental car may be used in the event equipment needs to be transported between locations. If traveling between multiple site locations during a single day, contractor will be eligible for mileage reimbursement at the current state/federal reimbursement rate if driving a personal vehicle.

Work locations will include, but are not limited to, the following locations:

Information Technology Services, 11331 W Chinden Blvd., Boise, ID 83714

Idaho Division of Veterans Services, 320 Collins Rd, Boise, ID 83702

Idaho Dept. of Correction (Central Office), 1299 N Orchard St., Boise, ID 83706

Idaho Dept. of Correction (District 4), 2161 Old Penitentiary Rd., Boise, ID 83704

Dept. of Administration, 650 W State St., Boise, ID 83702

Dept. of Environmental Quality, 1445 N Orchard St., Boise, ID 83706

Dept. of Environmental Quality, 1410 N Hilton St., Boise, ID 83706

Idaho Dept. of Agriculture, 2270 Old Penitentiary Rd., Boise, ID 83712

Dept. of Fish & Game, 600 S. Walnut St., Boise, ID 83712

ITS reserves the right to cancel this request, or the contract at any time. • ITS may not award a contract if the budget allocated for this service is exceeded based on responses. • If the person selected does not meet service expectations, ITS will request a replacement or cancel the contract at our discretion. RELEVANT WORK EXPERIENCE: 1-2 yrs. EXPERIENCE SUBSTITUTIONS: Accredited college training may substitute for the required work experience with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience with a maximum substitution of two (2) years. Successful completion of an Information Technology Certification program may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) 1-2 years of work experience as a Network Engineer-Intermediate; LAN Administrator-Intermediate; Systems Administrator-Intermediate; Network Engineer-Associate; LAN Administrator-Associate may substitute for all required experience.

Job Type: Contract

Pay: $19.00 - $21.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Boise, ID 83702: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.