HCEC Generalist/ Housing Search Specialist

Summary: RCAP Solutions’ Housing Consumer Education Center (HCEC) is a state-funded program which assists families with limited income to avoid homelessness and improve their situation. The Housing Counselling and Search Specialist is responsible for assisting clients with a wide range of housing issues including but not limited to: tenant issues, landlord issues, apartment/housing search, homeownership including first time home buying & post purchase counselling. The Housing Counselling and Search Specialist for HCEC will be responsible for providing information and referral services, brief counselling and in some cases more in-depth counselling in the following areas: family budget and financial fitness, tenant rights and responsibilities, homeownership obligations and responsibilities, landlord obligations under Massachusetts law and best practices and intense housing search advocacy.

Responsibilities:

• Provide housing program and services information and referral services to walk-ins, phone clients, and others seeking services
• Assist with short-term counselling and information for clients in the following areas; Budget counselling, money management and credit rebuilding, tenant/landlord rights and responsibilities, housing search, fair housing and discrimination laws/complaints, federal and state rental assistance programs, housing court advocacy, and community development endeavors.
• Schedule, coordinate and assist with workshops and training sessions on landlord/tenant rights and responsibilities, lead paint issues (removal and law), abatement, health and safety issues and laws, code violations (sanitary, structural, etc.), first-time homebuyers’ education and housing search strategies
• Arrange for and negotiate assistance for landlords/tenants in order to mediate disputes and negotiate agreements that avoid tenant displacement and potential homelessness;
• Assist in the preparation of all required program reports; insure timely and accurate data input with various databases including Cornerstone, CounselorMax, TRACKER, etc.
• Relationship building with individual clients, property managers, landlords, realtors, and community agencies
• Build and maintain/update housing search list
• Be able to attend training to become certified
• Remain current in trends effecting counselling & training efforts.
• Provide support as needed taking and processing RAFT applications

Requirements:

• Minimum of two years' applicable experience in social services, case management and/or knowledge of housing, incuding landlord/tenant rights and responsiblities and homeownership experience.
• Bilingual preferred, but not required.
• Excellent written and oral skills
• Proficient with Word, Excel, OneDrive, database systems, and online search engines
• Knowledge of public housing programs/affordable housing/Equal Housing Opportunities.

Benefits:

• Competitive compensation
• Medical, Dental, Vision, STD/LTD, and Life Insurance
• Competitive Vacation and Sick time
• 14-paid holidays, including a BIRTHDAY holiday!
• 403(b) plan

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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