Front Desk Supervisor Job at The Hermitage Inn
The Hermitage Inn seeks a hotel Front Desk Supervisor skilled with strong communication skills, an intuitive knack for computer systems, leading others and a passion for hospitality.
The Hermitage Inn https://thehermitageinnvermont.com is an iconic, luxury property nestled in the heart of southern Vermont and is hiring all hotel staff. If you love taking care of people and working with a team that values its members as much as their guests, we want to meet you. Please respond to this ad with your resume if you think you would be a good fit!
Hotel Front Desk Job Responsibilities:
- Oversee a small team of hospitality professionals, enforce policies and procedures, and help provide continuous staff education on both software knowledge and guest services excellence.
- Welcome guests in a warm and friendly manner
- Passion for providing an above and beyond guest experience
- Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
- Monitors inquiries and phone calls, being armed with information on all property amenities, activities and lodging options/availability
Assists in booking guest rooms, spa treatments, reservations at our award-winning restaurant, and activities that showcase the best that southern Vermont has to offer
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Coordinate housekeeping schedule for routine cleaning of rooms
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Assist management in maintaining top notch and immaculate room and lodging conditions
- Daily data entry
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
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Provides pre-arrival support for guests
- Facilitates correspondence with guests
- Acts as the site liaison for the services and sales center
- Works collaboratively with any resort associates and resources
Hotel Qualifications / Skills:
Verbal Communication-
Guest Services -
Resolving Conflict -
Teamwork -
Energy Level -
Thoroughness
Professionalism
Education, Experience, and Licensing Requirements:
High school diploma-
Prior resort or hotel experience preferred
Familiarity with telephone, office, and point-of-sale software a plus
Job Types: Full-time, Part-time
Salary: From $25 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
The Hermitage Inn (“The Hermitage”) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: The Hermitage is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hermitage are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sexual orientation, gender identity, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hermitage will not tolerate discrimination or harassment based on any of these characteristics.
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