Front Desk Staff Job at Prospect Heights Park District
WEEKEND FRONT DESK STAFF (PART-TIME)
Hours:
- Variety of weekend shifts available on Saturdays between 8am-12:30pm and 12:30pm-5pm and on Sundays between 9am-1pm and 1pm-5pm. Additional subbing hours may be available.
Pay:
- $12.00/hr
Nature of Work:
- The Weekend Front Desk is responsible for greeting customers in a friendly manner and assisting guests with registration.
Supervisor Received:
- Weekend Front Desk Staff will report directly to the Registration Supervisor.
Duties and Responsibilities:
- Maintains a positive image and relationship with Park District patrons and visitors, and assist them in resolving their concerns and issues
- Processes registrations, passes, and completes other registration related tasks
- Answers telephones and gives general information in response to public inquiries
- Maintains cash controls and balances the cash at the end of shift
- Sorts, indexes, and files paperwork
- Performs the job safely and in compliance with District policies, procedures, and safety rules
- Maintains a clean and organized work environment
- Additional functions as assigned which may be considered essential
Essential Functions:
- Develop general knowledge of all the Park District programs to respond to specific questions
- Greet guests
- Open/Close Front Desk office
- Answer calls and provide accurate information or direct calls appropriately, taking accurate messages when necessary.
- Knowledge of scheduled activities in facility
- Proper cash handling
- Process program registrations and appropriate paperwork and waivers
- Process FOBs for passes
- Operate office machines
- Maintain a clean and organized work environment
- Attend front desk staff meeting/training
- Work as scheduled
Qualifications:
- Must be at least 18 years old
- Previous office or customer service experience helpful
- Ability to deal with guests diplomatically, handle conflict appropriately and answer questions regarding Park District operations.
- Rectrac experience a plus
- CPR/AED certification preferred
Benefits:
- Individual Fitness and Pool Pass (employee only)
- Reduction of in-house recreational program fees based on continuous years of service. This benefit extends to family members. Contractual programs not discounted.
- >1 year, 10% off
- 1-2 years, 25% off
- 3-6 years, 50% off
- 7-9 years, 75% off
- 10+ years, 100% off
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