Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family.

Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits, relocation assistance plus an amazing PNW lifestyle – a perfect combination!

Customer Service Representative, OMCC, Sequim, 1.0 FTE, Day Shift

Hourly Wage
17.55 - 24.24 USD

SHIFT DIFFERENTIALS/PREMIUMS:

• Shift Differentials:
  • Evening 2.00
  • Night 2.50

• Premiums:
  • Weekend Premium 2.00
  • Standby Premium 2.75
  • Lead Premium 3.25
  • Per Diem Premium 15% (on rate of pay, in lieu of benefits)
  • Certification Premium 2.00

JOB SUMMARY:
The OMCC Customer Service Representative performs tasks necessary to promote efficient departmental functions and operations. This position is responsible for providing the following services, including but not limited to excellent customer service, optimal utilization of Epic (EHR) with timely and accurate data entry into multiple computer systems, patient registration, patient scheduling, verifying insurance coverage and obtaining authorization for services, filing and disposition of medical records/requested images, triaging phone calls, and acting as a liaison between the referring physician, staff, patient, and insurance companies. The customer service representative provides backup coverage for other clerical staff in their absence.

QUALIFICATIONS:
Education
High school diploma or equivalent required Experience
Minimum one year of related experience in an outpatient medical facility preferred.
Knowledge of medical terminology preferred.
Licensure/Credentials
None.

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.

BENEFITS SUMMARY:

• Insurance Plans
  • Health, Dental, Vision
  • Life Insurance
  • Short Term and Long-Term Disability

• Retirement Programs (Pension Plan, 403(b) and 457(b) Retirement Plans)
• Short Term Disability/Paid Sick Leave
  • Washington State PFML – Partial wage replacement for your own disability, or in some cases for the care of a disabled family member. This plan is administered by Washington Employment Security Department. Additional details can be found at https://esd.wa.gov/paid-family-medical-leave
  • Paid Sick Leave – PSL is accrued at a rate of 1 hour for every 40 hours worked and is available to use after 90 days of employment.
• Paid Time Off (upon hire into a benefit eligible position)
  • Union Employee Holidays & Vacation
    • Full-time Employee Holidays – 7 fixed holidays and 3 Floating holidays. Floating holidays are allotted annually on anniversary date or date specified by contract.
    • Part-time Employee Holidays – Part time holiday bank (equivalent to 10 days per year for a full-time employee); use by request or receive payout of 8 hours upon reaching 24 hours in bank.
    • Vacation – Beginning accrual equivalent to 14 days per year for a full-time employee. Pro-rated for part-time employees. Employees may begin using vacation after completing 1040 benefit hours. Accrual rate increases with years of service. Refer to your Collective Bargaining Agreement (CBA) for details.

• Flexible Spending Account
• Health Savings Account
• Additional Benefits, such as:
  • Employee Assistance Program (EAP)
  • Fitness Club Reimbursement (available beginning the first full month of employment in a benefit eligible position)
    • $20 per month fitness reimbursement
  • Cafeteria and Espresso Bar 10% employee discount
    • $10 certificate to the cafeteria on your birthday month!
  • Verizon and AT&T mobile plan discounts

Other Compensation:

• Relocation Assistance