At Westrock Coffee, we are looking for an experienced Client Experience Coordinator who is professional, friendly and customer focused.

As a Client Experience Coordinator, you will be a vital member of the Client Experience Team. You will engage with clients daily via telephone and email, providing them top rated support and addressing their business needs in a timely manner. Each member of the team is accountable and held to high standards for all aspects of our responsibilities and duties. We are looking for team members who demonstrate empathy and kindness while balancing what is best for both the client and Westrock Coffee. If you enjoy interacting daily with customers, have a strong sense of urgency, demonstrate personal resilience, are a team player, and have advanced communication skills then Westrock Coffee may be an opportunity for you. The Client Experience Management Team believes in a professional work environment where the team works hard to exceed team and company goals. We celebrate team and individual accomplishments. We work hard, we play hard. Westrock Coffee strives to produce a great cup of coffee that's part of a traceable, economy-boosting supply chain that positively impacts families near and far.

Primary Job Responsibilities:

· Professionally manage inbound and outbound Client communications.

· Engage with Clients in a friendly and professional manner while actively listening to their requests and concerns.

· Proactively identify and communicate opportunities to improve the Client experience and improve Westrock Coffee earnings.

· Build sustainable relationships and engage Clients by going the extra mile.

· Transfer callers to appropriate work groups, as needed.

· Receive and place product orders accurately and within service level expectations.

· Utilize communication procedures, guidelines, and policies for the benefit of Westrock Coffee and the Client.

· Collaborate with management team to stay up to date on policies, new training, etc.

· Record Client information in Client Experience CRM database.

· Process outgoing USPS invoice duties

· Perform other duties as assigned.

Qualifications:

· Client Experience (Customer Service, Accounts Receivable, Ordering, Billing,)

· 2+ years Call Center Experience

· Associates Degree preferred, or equivalent combination of education and experience

· Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

· Billing or Ecommerce (Shopify) system experience preferred

· Experience using CRM, Accounting, or other software application

· NetSuite experience preferred

· Strong verbal and written communication skills

· Advanced interpersonal skills

· Advanced conflict management and problem-solving skills

· Ability to establish and maintain strong business relationships

· Ability to create a positive experience in every Client interaction

Equal Opportunity Employer / Vets / Disabled

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.