WorkSpan is the #1 partner ecosystem management platform. We help companies connect and collaborate with their business partners on a live network with cross-company business applications to build, market, and sell together. Companies can securely exchange data with trusted partners and have real-time visibility and insights. We raised $30 Million in Series C funding in October 2022. This funding round was led by global software investor Insight Partners with participation from Mayfield and M12, Microsoft's venture fund. The funding will be used to further invest in customer innovation and growth.
As the industry’s leader in Ecosystem Business Management, we power the top 10 business ecosystems in the technology and communications industry, managing over $50 billion in the joint pipeline. Our customers, including Microsoft, Cisco, SAP, VMware, HPE, Accenture, Ericsson, and Red Hat, see a 6x faster speed to market for joint solutions and a 2x increase in partner manager productivity.
Join our team for the opportunity to:
Own your results and make a tangible impact on the business
Be treated like the expert you are
Work with smart, passionate people every day
The role:
As a Senior Support Engineer, you will develop an understanding of our product capabilities, build skills to do configurations & testing, and know when issues need to be escalated to the cross-functional groups for resolution.
Your responsibilities:
-
Learn the product features, business processes, and customer-specific configurations/workflows
-
Engage with clients on Workspan related operational, functional, and technical issues to provide resolutions (L1 to L3)
-
Monitor different modes of customer ticketing queue, acknowledge, analyze and resolve
-
Get transition from implementation teams and document necessary process flows for support
-
Track and provide periodic status reports on customer issues
-
Review, fact-check, and process data for sharing on the network
-
Engage product/engineering teams if the issue has a dependency on product issues/limitations
-
Maintain accurate and thorough customer records
-
Establish positive rapport with employees and vendors
-
Developing and executing engineering scripts to resolve issues or automate routine activities.
-
Track and meet all Customer Support SLA requirements.
-
Identify issues and gaps in processes and make recommendations as needed.
-
Support specific customers on special services projects.
-
Working Location: North America
Your Qualifications:
-
Experience supporting any business application (from functional/technical perspective (L2 and L3) like SAP, Oracle, SalesForce, etc
-
Good understanding of software development lifecycle (SDLC)
-
Knowledge of writing SQLs and understanding of B2B integrations
-
Extensive PC experience, familiarity with a support ticketing process and knowledge-based systems
-
General knowledge of industry principles
-
Experience with spreadsheets (Microsoft Excel, Google Spreadsheets)
-
Ability to maintain confidentiality with regard to financial matters
-
Excellent bookkeeping and organizational skills
-
Comfortable with accepting and applying constructive criticism
-
Ability to work well in a team environment
-
Strong sense of professionalism and discretion
-
Collaborative can-do attitude
-
10+ years of experience in Level 3 technical support
Company Perks & Benefits
Competitive salary, equity, and performance bonus
Unlimited vacation
Paid sick leave
Latest MacBook
Health insurance
️ Monthly Wellness Stipend
Company paid life insurance
Long-Term Disability and Short-Term Disability
Retirement: 401k plan for retirement savings
Paid parental leave
Work from home
Why join us?
We created the fast-growing Ecosystem Business Management category
We're growing rapidly and the sky’s the limit - we just raised a Series C to help us expand
We've built an extremely efficient go-to-market engine
Work with a talented team you'll learn a lot from
We care about delivering value to our awesome customers
We are flexible in our opinions and always open to new ideas
We innovate continuously, with a focus on long-term success
We know it takes people with different ideas, strengths, backgrounds, cultures, weaknesses, opinions, and interests to make our company succeed. We celebrate our differences and are lucky to have teammates all over the world
Buddy system: It's dangerous to go alone so we got you a buddy . In some realms, they use the term mentor but we don't think that is a good description. Your buddy will be mentoring you but he/she will also be your friend and your first point of contact during the onboarding period
Other cool things about WorkSpan
❓ What is WorkSpan? https://www.workspan.com/what-is-workspan/
We Raised our Series C for $30M in 2022: https://bit.ly/3RUnTaa
Our values: https://www.workspan.com/careers/
Videos of events and customer speakers: https://www.youtube.com/c/WorkSpan/videos
Latest updates from WorkSpan: https://www.linkedin.com/company/workspan/posts/
WorkSpan ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.