Position Announcement/Description

Midland Center for the Arts

Midland, MI

Position Title: Lounge / Banquet Server

Supervisor: Food & Beverage Manager

Classification: Part Time Non-Exempt (Hourly)

Compensation: $12 an hour when tipped, $18 during non-tipping events (banquet events)

Last Updated: August 30th, 2022

POSITION CONCEPT:
Under the supervision of the Food and Beverage Manager this position is responsible for providing food and drink service to patrons. Events can include large to mid-sized events such as Center for the Arts performance concessions, weddings, corporate events, holiday parties, religious events, celebrations of life, and the weekly Thursday night lounge. Duties can range from direct table service, buffet service, concession, to bar service. Some bussing of and general cleaning of tables will be involved, as well as stocking of products, and general cleaning. Organizational demands and inventory may be prevalent during our future expansion. The specific duties of this position may change based on the requirements of a specific event.

DUTIES AND RESPONSIBILITIES:
The duties of this position include, but are not limited to:

· Maintain a neat and clean appearance, adhering to dress code, and wearing provided name tag during guest interaction-hair tied back when dealing with food

· Serve appetizers, main courses, and drinks, including alcoholic beverages, to guests in a timely manner

· Work cohesively with other team members to create a welcoming and warm environment and positive guest experience

· Direct guests to necessary services, features, lobby, exhibits, and other common areas

· Assist with event preparation, set up and closing duties. Duties including but not limited to setup and teardown of events. Sanitization of work areas. Stocking and organization. Placing/removing table covers, laundering, and put away table covers. Set up and remove place-settings, buffets stations, drink/bar stations, polishing glassware/silverware, cocktailing/clearing with trays, occasionally helping with dishes, and kitchen tasks, and additional tasks as needed

· Maintain a clean and sanitary environment for our guests

· Handle cash and credit card transactions accurately, and closing out with supervisor before shift-end

· Adhere to safety, sanitary, and quality regulations

· Provide prompt and courteous service to all guests

· Hold extensive knowledge of rotating menu offerings, specials, and pricing with ability to verbally provide accurate information to guests

· Understand computer POS system Toast (Training will be provided)

· Clear, clean, and stage tables between courses

· Adhere to all applicable laws when serving alcohol

· Adhere to all current Covid policy and procedures including vaccination status, and wearing masks during guest interaction

· Attend all assigned trainings related to food and beverage service

· Work all assigned shifts, unless absence is approved by supervisor

· Must be able to stand/walk for long periods, and lift up to 30lbs

· Inform supervisor of all scheduling conflicts, and prior obligations within a timely manner

· Adhere to attendance policy, clocking and out through Paycor appropriately

PREFERRED KNOWLEDGE AND EXPERIENCE:

· Preferred level of education- High School graduate or Equivalent

· Hospitality Education or previous work experience is highly desired

· Serving/Bartending/Kitchen past experience preferred

· Customer service experience preferred

· Banquette/ fine-dining experience preferred

· Ability to integrate cohesively in a team setting

· Food and Beverage knowledge preferred

· Experience with sales preferred

· Ability to accurately account for inventory

· Memory recall and organizational skills

· Experience quickly and accurately handling cash/credit transactions

· Experience fostering an above and beyond experience for guests

SPECIAL CONDITIONS OF EMPLOYMENT

● Must be 18 years of age to serve alcohol

● This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs

● Must be able to lift and carry 30lbs

● Must be able to stand/walk for extended periods of time

● Must be able to move easily up and down stairs

● Must be able to follow direction from management

● Must be able to work well with other team members

● Must have excellent communication skills and ability to provide high level of professionalism during guest interaction and high-volume engagement

● Wear slip-resistant footwear for all shifts

● NOTE: All staff, volunteers, and interns, are required to be vaccinated against Covid-19, proof will be required prior to hiring

ABOUT MIDLAND CENTER FOR THE ARTS

A cultural destination in the heart of Michigan, the Midland Center for the Arts is on a dynamic course of growth and change in preparation for celebrating its 50th anniversary in the coming years. The Center’s unique business and program model creates unusual and exciting opportunities. The Center features a four-story museum of science and art, a 1500 seat proscenium theater and a separate 400 seat theater housed within an architecturally significant mid-century modern building, and also an off-site history center comprised of historical homes and museum facilities. In addition to museum programming and performing arts presenting, the Midland Symphony Orchestra, a professional regional symphony, and the Center Stage community theatre and choirs all fall under the Center’s umbrella.

World-class entertainment and programming begin with sharing the stories and experiences that look like the world. At Midland Center for the Arts, we strive to create a workplace and patron experience where all people feel welcome and engaged. Our organization celebrates diversity in all of its forms while pursuing our mission as the cultural destination for the Great Lakes Bay Region. Our work reflects our community and our values as an inclusive and accessible home for art, science and history exploration. Our organization is committed to including voices of those varying in abilities, ages, ethnicities, gender identities & expressions, races, religions, sexual orientations, and socioeconomic backgrounds.

APPLICATION INFORMATION

Email cover letter and resume to: hr @midlandcenter.org

Job Type: Part-time

Pay: $12.00 - $18.00 per hour

Benefits:

• Employee discount

Schedule:

• Evening shift
• Weekend availability

Ability to commute/relocate:

• Midland, MI 48640: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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