Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Vets Pet's market-specific rate/range will be provided during the interview process.

Vets Pets has been providing trusted and experienced practice management to veterinarians and their teams in North Carolina since 2007. Recognized for hands-on support and our commitment to professional and practice growth, we’re here to manage the business and provide you resources so you can be your best for your clients and their pets.

WE LISTEN and support practices and teams

WE COLLABORATE with local teams on action plans and clear responsibilities

WE DEVELOP teams and practices

WE SUPPORT a work life balance

Job Description for Practice Manager Pet Emergency Clinic of Pitt County

Hours

Weeknights: 6pm-8am
Weekends: 24 hours
Holidays: 24 hours

Pet Emergency Clinic is a state-of-the-art hospital serving Pitt County and the surrounding areas.

Pet Emergency Clinic is an after-hours small animal emergency hospital located in the center of growing Greenville.

Working closely with the area’s general practices and our 24/7 specialty hospital in Wilson (40 mins away), case management and collaboration is fun and rewarding.

The primary function of the Practice Manager is to lead the hospital team in providing the highest quality veterinary care and exceptional client service. With tenured doctors, a core staff that pre-dates COVID, a local Medical Director, and a close-knit management community, this is a not a lonely position where you will feel left on your own to hold down the hospital without experienced support.

Responsibilities

· Oversee the daily operations of the hospital and actively manage the team with frequent and direct communication on daily responsibilities and workflow.

· Function in the practice as a Veterinary Technician, Assistant, or Receptionist.

· Identify areas for improvement in the operational processes and work with the Vets Pets management to formulate and implement systemic solutions.

· Partner with Vets Pets management to interview, select, train, develop, coach, and mentor new staff.

· Direct, lead, and mentor staff to realize their potential through individual goal setting and frequent communication to monitor progress and tweak goals as needed.

· Focus on staff development and involvement to address issues and improve themselves and the hospital.

· Routinely lead hospital team meetings and one-on-one meetings with staff members and doctors.

· Work with Vets Pets management to educate and delegate administrative responsibilities to team members.

· Responsible for overseeing administrative duties including expense management, cash, control/banking, loss prevention, office and medical supply ordering, staff scheduling and inventory management.

· Responsible for overseeing facility cleanliness and organization.

· Ensure compliance with all practice policies and procedures and with all local state and federal laws.

Desired Competencies

Communication: Constantly listens, relates, encourages, and motivates the team.
Leadership: Clearly demonstrates how and why team members perform tasks and leads by example.
Customer Service: Always works to find a way to say yes. Serves as a client champion and leads team to maintain exceptional services.
Conflict management: Actively addresses conflict and works to create opportunities from it.
Staff development: Encourage and motivates staff to take responsibility, grow & improve.
Organization: Able to prioritize and take a systematic approach in completing assignments.
Technology: Knowledgeable of Microsoft office and practice management software.
Physical: Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.

Requirements and Qualifications
Three years related experience required (Health care, veterinary, service industry, etc.)
Previous managerial responsibilities in Veterinary Medicine preferred.
RVT, CVT, LVT and/or BS degree preferred.

#IND123

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 12 hour shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Greenville, NC 27834: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your salary requirement?

Experience:

• Management: 3 years (Required)

Work Location: One location

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