Title: Usher

In order to protect our employees and continue to provide safe and reliable service to our communities, as of November 14, 2021 we are requiring all new MTA hires to be fully vaccinated against COVID-19 prior to their start date, with appropriate, narrow exceptions for religious and medical reasons. “Fully vaccinated” means you must have both doses of a 2-dose vaccine and two weeks have elapsed since the second dose, or have received 1 dose of a 1-dose vaccine and two weeks have elapsed since the dose. Proof of your vaccination status in the form of a CDC vaccine card must be submitted prior to your start date.

The Usher is responsible for providing train schedule information on LIRR platforms, stations, or other locations to Long Island Rail Road customers and the general public, including but not limited to service announcements, delays, and policies.

NOTE: The passing of all exams and successful completion of the Usher Training Program are required. Usher Trainees who are unable to meet this requirement are obligated to resign; external hires will be terminated, internal hires are obligated to resign and return to their craft.

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Responsibilities may include but are not limited to:

Provide train schedule information on LIRR platforms, stations, or other locations to Long Island Rail Road customers and the general public, including but not limited to service announcements, delays, and policies.

Provide information, instructions, directions to LIRR customers and general public during emergency operational incidents, severe weather events, and special events.

Deliver interoffice mail when required (e.g. Timeslips, General Notices, Bulletin Notices, Corporate Communications, etc)

• A four year high school diploma or its educational equivalent (GED or TASC) approved by a State’s Department of Education or recognized accredited organization.
• Must have prior experience providing customer service in a fast paced, high volume, highly stressful operations environment.
• Must have flexibility and adaptability skills with ability to work various hours (24/7) and various days, including holidays, weekends, and during inclement weather.
• Must successfully complete Usher Training Program which includes successfully completing all on-the-job training, field observations and receiving passing scores on all written exams.
• Must possess superior written and oral communication skills.
• Must have experience directly responding to customer complaints arising from service emergencies.
• Must possess multi-tasking skills; ability to effectively handle multiple issues, events, circumstances simultaneously (e.g. ensuring trains are released timely from stations to meet on-time-performance goals, while ensuring customer safety and communications to ensure customers are informed of any changes. Appropriate coordination with Managers during emergency situations.)
• Ability to demonstrate competency in using a PC with a Microsoft Windows operating system.
• Ability to work indoors and outdoors in all types of weather conditions, including conditions that are dry, wet, humid, dusty, noisy, hot, cold and may have sudden temperature changes.
• Ability to work while constantly sitting or standing on concrete floors, within buildings, or on station platforms.
• Ability to work in high traffic stations which require great concentration while under stress and pressure.
• Ability to work with minimal direction.
• Ability to constantly balance while walking on concrete floors, stairways, and while stepping over live third rail.
• Ability to perform job functions in cramped quarters and in confined spaces.
• Must qualify to operate TIMACS, Solari, crew management systems as a requirement for the successful completion of the training program.
  

We offer competitive salaries and an excellent, comprehensive benefits package, including:

• Full Medical Coverage
• Dental Coverage
• Vision Care
• Comprehensive Sick Leave Benefits
• Deferred Compensation
• Vacation/Personal Leave Days
• Transportation Pass Privileges
• Tuition Assistance Reimbursement
• Pension Plan
• In-house training seminars

Wage Progression: For Employees Hired on or Before September 25, 2014:

Rates as of December 16, 2015

70% - 1st 365 Calendar Days - $27.758/hour

75% - 2nd 365 Calendar Days - $29.741/hour

80% - 3rd 365 Calendar Days - $31.723/hour

85% - 4th 365 Calendar Days - $33.706/hour

90% - 5th 365 Calendar Days - $35.689/hour

100% - 6th 365 Calendar Days - $39.654/hour

Wage Progression: For Employees Hired After September 25, 2014:

Rates as of December 16, 2015

70% - 1st 365 Calendar Days - $27.758/hour

70% - 2nd 365 Calendar Days - $27.758/hour

75% - 3rd 365 Calendar Days - $29.741/hour

80% - 4th 365 Calendar Days - $31.723/hour

85% - 5th 365 Calendar Days - $33.706/hour

85% - 6th 365 Calendar Days - $33.706/hour

90% - 7th 365 Calendar Days - $35.689/hour

100% - 8th 365 Calendar Days - $39.654/hour

Qualified applicants can submit an online application

All LIRR employees must go to https://www.mymta.info/ , sign in using your BSC ID and navigate to My Job Search and then Careers.

When applying for positions, please ensure that you attach a resume during the application process and that you receive a confirmation e-mail that your application was accepted. If you do not receive an email confirmation your application may not have been received and will not be able to be considered after the deadline date. If you encounter problems, please call the BSC Customer Management Center at (646) 376-0123 Monday through Friday (except MTA HQ holidays), 8:30am – 5:00pm.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply .