Training Strategist I, Evolve 365 Job at Planet Technologies
Evolve 365 is a Planet Technologies methodology and service that drives learning and promotes user adoption. Custom learning and training solutions that fit any organizations needs or workforce. Evolve 365 includes a dedicated Microsoft Learning Strategist familiar with user adoption, the changes of Office 365, and driving users to embrace new technology. They collaborate with organizations to create and maintain relationships with end-users. Here are just a few ways Evolve 365 collaborates with organizations on customized training solutions:
- Micro-Training Videos
- Training & Communication Plans
- Custom Playlists
- Monthly Office Hours
- Communication Campaigns
- Ongoing Usage and Adoption Analysis
- Customized Virtual Classroom Training
You can use this link to learn more about Planet’s Evolve 365 solution.
Evolve 365 Training Strategist work with customers to design, build and deliver customized training courses. These courses can be based on specific Office 365 features or can be designed around a specific business process or internal application. Each training is customized for the specific customer and is prepared for their cloud environment. Training is delivered with a personal touch and offered as part of a hybrid learning solution.
Responsibilities
- Build strong, long-term relationships with customers by staying in communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company, and industry ambassador, keen on educating prospects and customers on the capabilities of Evolve 365.
- Create customer success reports to ensure customers are increasing user adoption, issues are resolved proactively, and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction and drive user adoption throughout customer life cycle.
- Find and prioritize Office 365 updates that reflect customer requests or needs and report to key stakeholders.
- Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, and Project Teams.
- Deliver 100 and 200 Level End User Training to Customers, including Ask Me Anything, White Gloves & Office Hours
- Customize Training Course for Customers Environment
- Update and Build New Training Courses Based on Feature Updates from Microsoft (including Enterprise, EDU, GCC, GCC-H & DoD environments)
- Provide 1:1 Coaching for End Users on Office 365 basic functionality
Requirements
- Professional certification in training such as Certified Technical Trainer is an advantage
- Solid understanding of business operations and relevant IT skills of day to day business operations.
- Ability to create technical documentation for the purposes of training a non-technical audience
- Expertise in industry-available media and education delivery processes (e.g., computer-based training, web-based training, etc.) and modern educational techniques.
- Experience designing technical course material.
- Familiarity with corporate computer security principles.
- Proficient with Microsoft Office Suite including Word, PowerPoint, Excel, Outlook, and OneNote. It is also important that they are familiar with other common office tools such as Visio, Publisher, Adobe Professional, Zoom, SnagIt & Camtasia.
- Proficient with Microsoft 365 applications including OneDrive for Business, Microsoft Teams, SharePoint Online, and other applications.
- Customer-centric, flexible with the ability to meet customer needs, and able to work effectively with many levels of personnel.
- Ability to build rapport, influence others with ease, and establish and manage relationships with all levels of employees.
- Must be an outstanding communicator, able to listen for verbal and non-verbal cues, with exceptional writing and verbal skills, as well as able to present technical and non-technical information clearly and precisely to diverse groups of people.
- Plan and prioritize activities to achieve optimal results in a fast-paced environment.
- Effectively plan program activities and follow through with a schedule to produce quality work within the stipulated timeframe.
- Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
- Clearance Required: n/a
- Location: Remote
- Travel: 20%
Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. Planet has significant experience in deploying business intelligence, cloud services, unified communications, and systems management with an emphasis building, deploying, and managing custom solutions that transform the business operations of federal government agencies.
Planet Technologies does not discriminate in employment opportunities, terms and conditions of employment, or practices. All qualified applicants will receive consideration for employment without regard to race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, protected veteran status, or any characteristic protected by law. Federal Agency Clearance Requirements may require up to a 10 year background investigation - US Citizenship (clearable) is required.
Join our highly talented team of Microsoft Certified Masters and MVP’s – Visit www.go-planet.com to learn more!
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