Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Provide direct assistance to clients with individualized employment plans, resumes, applications, interviews, job offer paperwork, and ongoing mediation with employers.
• Provide employment counseling to clients that may include individual meetings, informing about job prospects, following up on job leads, and coordinating interview scheduling.
• Plan and organize financial literacy trainings for IDA program participants and other World Relief clients in partnership with external partner organizations.
• Maintain timely and accurate client files, case notes, and reporting records and provide general administrative support to the Asset Development Specialist, Employment Specialists, and Career Pathways Manager/Specialists.
• Collaborate with IDA program participants to ensure successful program progress and completion by providing case management to ensure they are moving forward with their individual savings and training goals and provide other supportive services as needed.
• Coordinate outreach initiatives aimed at providing immigrant communities in the Chicagoland area with information regarding employment and career advancement opportunities, including World Relief’s Career Advancement Course and employment programs.
• Recruit and assess immigrants interested in participating in World Relief’s Career Advancement Course in collaboration with the Education Department.
• Research employment sectors for job opportunities as well as vocational training opportunities.

Knowledge, Skills, & Abilities

• Highly self-motivated with strong follow-through and ability to work independently
• Adaptable and comfortable working in a fast-paced environment
• Excellent interpersonal and relational skills to be utilized both in client interaction as well as employer connections.
• Detail-oriented, organized, and able to maintain accurate record keeping of client interactions; able to follow through independently on projects and assignments.
• Demonstrated ability to multi-task and exercise critical thinking skills
• Strong mediation and problem-solving skills
• Cross-cultural experience and/or knowledge of the refugee/immigrant experience
• Willingness to advocate on behalf of clients with employers
• Understanding of the U.S. employment market, particularly in Chicago, or strong interest in learning
• Valid Driver’s License preferred

Requirements

• Committed to the mission, vision, and values of World Relief
• Microsoft Office skills required
• Bachelor’s degree or at least one year experience in an office environment required
• Ability to work a flexible schedule including occasional early mornings, evenings, and weekends

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  Employee Assistance Program (EAP)

• Verizon
• Pet Insurance through Nationwide
• Home and Auto insurance through Liberty Mutual
• Working Advantage Discount Program

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.