Full Time hours- Temporary Remote Position- Should live within reasonable distance and be able to travel to Houston area.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Review, research and resolve case work as assigned
• Review and process requests, such as credit appeals, discharges cases and FAFSA filings
• Respond to customer emails and/or chats
• Ensure customer communication is documented as needed
• Accurately entering information into various computer programs
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Assist with CSR functions on an ad hoc basis as needed to meet established metrics by client.

Requirements

• Excellent organizational skills in relation to business procedures/documentation
• Successful in identifying and solving customer related problems
• Enhanced Communication skills both written and verbal
• Highly motivated to learn new systems and complete tasks in a timely manner
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Computers and Electronics — Basic computer software program knowledge to include Outlook, Excel, PDF, Word etc.

Work environment

• Federal contractor call/contact center
• Temporary

Working from home Requirements:

• Remote

Physical/Mental Demands

• Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.

Required Education and Experience

• Highschool Diploma or Equivalent

Security Clearance Requirements

• Must be able to pass Federal background screening and/or state level criminal background screening.

This job description provides the basic requirements for this role and may include additional functions not listed.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

Job Types: Full-time, Temporary

Benefits:

• On-the-job training
• Work from home

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Do you have reliable transportation? You must be able to travel to a central location in Houston to complete security clearance. Yes or no?
• Do you have availability to starting May 25th for orientation? Training starts June 6th. Yes or no?
• This is a Temporary position is that agreeable for you? Yes or no?

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: Remote

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