Goldcast is a digital events platform for B2B marketers. More than 300 global enterprises across tech, professional services, manufacturing, and finance use Goldcast to deliver engaging digital and hybrid event experiences for their customers and prospects and drive measurable results through them.
Goldast was founded in mid-2020 at Harvard Business School. Since then, we have raised over $40mn, built a bi-continental team of excellent teammates, and are one of the market leaders in the enterprise digital events space. We count companies such as LG, Adobe, 6Sense, Workday, Zuora, BitSight, Drift, ThoughtSpot, and Clari as customers and were recently featured in G2's list of 100 fastest-growing software companies.
Our sharp market focus and positioning around efficiency & measurability means we are growing really fast, still hiring, have a comfortable runway of 30+ months, and a clear line of sight to quadrupling in the next 2 years.
Get to know us better https://www.goldcast.io/
Because of our commitment to customer satisfaction, Goldcast has grown into an industry leader. A driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our customer-focused services to new heights. As an ideal candidate, you have proven experience communicating complex features and instructions to non-technical audiences. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.
Objectives of this Role
- Develop comprehensive help documentation that meets organizational standards
- Obtain a deep understanding of products and services from product, engineering, and customer success teams to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience, utilizing language that sets our users up for success
- Help develop and maintain detailed database of appropriate reference materials, providing clear instructional material for our users to use Goldcast successfully
- Evaluate current content and develop innovative approaches for improvement
Daily and Monthly Responsibilities
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Skills and Qualifications
- Bachelor’s degree in relevant technical field
- 2-4 years’ industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with cross-functional teams to help refine content and create visuals and diagrams for technical support content
Preferred Qualifications
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience
- Certification through the Society for Technical Communicators
- Experience using XML tools to create documentation
We are committed to assembling an unrivaled team of operators, designers, technologists, and adventurers who aim to create something magical on the cross roads of video communication and martech. As an early crew member, you'll have enormous impact on both our product and company culture. If you're excited about our mission, and believe you might be a fit, we'd love to hear from you!
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