EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Mission

The mission of the Technical Writer is to support the documentation needs of EBSCO’s Global Software & Implementations Services (GSIS) Team. As a technical writer, you will be responsible for creating knowledge base articles, guides, use cases, and other materials needed by the GSIS team. The materials you will be responsible for organizing, editing and maintaining will have both an internal and external facing component. Therefore, communicating clearly and effectively technical specifications and instructions to a wide range of audiences is a must.

Key Responsibilities:

• Write technical content for the internal knowledgebase, including configuration and troubleshooting steps
• Produce non-technical content for customers about product features and setup best practices
• Track project documentation through creation, approval, publication, and update lifecycle.
• Collaborate closely with internal stakeholders – Implementation Teams, Library Service Engineers, Product Management, Marketing, etc.
• Identify gaps in our documentation and proactively define what content to develop
• Maintain existing content to ensure it is up-to-date and accurate
• Develop cataloging systems, and maintains records, files, electronic media and archiving of information for documentation
• Establish versioning and approval processes for all team documentation
• Gather information through research, partner documentation and interviews with technical staff.
• Translate complex data into user-friendly text for the external support site including end user and administrator training materials.
• Select or recommend use of layouts, graphics, charts, or storyboards to amplify or clarify documentation objectives.

Required Experience/Skills:

• 2+ years experience creating written documentation and working with cataloging systems
• Strong interpersonal communication skills and the ability to work on cross-functional teams.
• Strong written and oral communication skills; strong organizational skills, with the ability to handle multiple tasks successfully under tight deadlines.
• Knowledge of SharePoint, MS Word and other MS applications; capable of creating, editing, and manipulating PDF documents.
• Solid understanding of technical concepts such as SSO, API and web applications (you don’t need to write code, but you should be able to understand/communicate concepts)

Target Annual Salary Range: $52,325 – 74,750

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.