Systems Analyst - Helpdesk Job at The Empire State Realty Trust
COMPANY SUMMARY
Empire State Realty Trust, Inc. (NYSE: ESRT) is a REIT that owns and manages office, retail and multifamily assets in Manhattan and the greater New York metropolitan area. ESRT owns the iconic Empire State Building – “the World’s Most Famous Building” – and the newly reimagined Empire State Building Observatory that was named #1 attraction in the US, and #3 in the world, in Tripadvisor’s 2022 Travelers’ Choice Awards: Best of the Best. The company is a leader in healthy buildings, energy efficiency, and indoor environmental quality and has the lowest greenhouse gas emissions per square foot of any publicly traded REIT portfolio in New York City. As of December 31, 2022, ESRT's portfolio is comprised of approximately 8.9 million rentable square feet of office space, 741,000 rentable square feet of retail space and 721 residential units across three multifamily properties. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, Twitter and LinkedIn.
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.
POSITION SUMMARY
We are looking for two Helpdesk Analysts to support ESRT's portfolio, which includes the Empire State Building Observatory. You will be responsible for supporting the applications and hardware in use by the ESRT and the Observatory. Supporting the following systems: Ticketing System, conference room equipment, desktop applications and end user workstations.
RESPONSIBILITIES
- Identify, troubleshoot and resolve various technical problems and ensure service levels agreement (SLA) are met
- Provide timely responses to Helpdesk requests via phone, email or in person and document all end-user support activities within the ConnectWise ticket system
- Assist with setup and provide support for internal meetings (audio, video and computer presentation)
- Provide written and verbal communication to end-users and management regarding the status of reported problems/projects
- Review daily work orders to address overdue tickets and escalate as necessary to appropriate teams based on established guidelines and procedures
- Provide basic Microsoft Active Directory Administration support including password resets, group memberships, and account deactivations
- Support Windows printer server administration; adding, removing and modifying print queues
- Manage Symantec Endpoint Encryption and recovery
- Arrange for external technical support when problems cannot be resolved in-house
- Assist with the planning and deployment of new and upgraded hardware and software products
- Manage mobile communication device logistics including installation, asset management, troubleshooting and repair services
- Instruct and train users to properly use PC hardware and software
- Maintain accuracy of IT asset inventory system
- Carry out other duties assigned or requested by management
WHAT SUCCESS LOOKS LIKE
- Ability to communicate on both Tech and professional level
- Responsive and customer service driven
- Independent and entrepreneurial
REQUIRED SKILLS/ABILITIES
- Strong analytical and troubleshooting skills
- Excellent communicator and strong documentation skills
- Ability to manage several incidents at once and prioritize where necessary
- Ability to lift 40-50 lbs., ability to perform physical tasks i.e., climbing stairs, setting up work stations, and configuring conference rooms across multiple locations
- Technical Skills
- Microsoft Windows 10/11
- Remote Management of PC’s (ConnectWise)
- PC Hardware (laptops and desktop), printers, scanners, computer peripherals
- Understanding of computer network systems and components
- Active Directory knowledge
- Office 365
- MS Office Suite
EDUCATION & EXPERIENCE
- A minimum of 2-3 years’ experience utilizing software at a configuration and administration level
- Experience in Gateway Ticketing System - Galaxy software a plus
- A+/ Network + a plus
- Experience working with end users
- Experience in tourism/attractions industry (preferred)
WHAT YOU CAN EXPECT
At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value — in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors -
- Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
- Dependable – you take a strong sense of ownership and accountability over your work
- Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
- Curious – you consistently look for new ways to work smarter, not just harder
- Ethical – you treat others with respect, and embrace and contribute to a culture of diversity and inclusion
- Positive – you possess a service-oriented attitude with excellent follow through
The salary range for this position is $75,000 - $100,000. Salary is based on several factors including, but not limited to, education, work experience, and/or certifications.
BENEFITS
- Competitive base salary and bonus
- Health/Dental/Vision insurance
- Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
- Voluntary Enhanced LTD Program
- Voluntary Hospital, Accident, and Cancer Programs
- 401(k) with 100% match up to 5%
- Paid parental leave
- Pre-tax transit accounts
- Employee Assistance Program for emotional, financial, and legal support
WELL-BEING
- Generous paid time off
- Flex remote work time
- Flex Summer Fridays
- Employee engagement programs
- Volunteer time off
- Continuing education
- Complimentary Empire State Building Observatory access
- Complimentary gym membership and other wellness benefits
- Employee Discount Programs
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.