Studio Tour Driver Job at Universal Studios Hollywood
Studio Tour Drivers drive and operate all rolling stock, including but not limited to the Super Tram, V.I.P. Trolley, ATV, Front Hill Shuttle, hotel shuttle, department’s delivery trucks, employee shuttle, passenger van, pick-up trucks, scrubbers, sweepers, and 5 ton truck. They drive guests on a guided tour through the historic 420-acre studio tour or designated route on property.
Responsibilities:
- TOUR: Drive guests on a designated route through the Studio Tour, which includes operating the super tram or V.I.P. Trolley through movie sets and attractions with special effects. Demonstrate knowledge of the Studio Tour routes which includes procedures for the attractions, signals, indicator lights, special effects, markers, cues, E-stops, etc, associated with each attraction/show throughout the route while maintaining the appropriate speed.
- HILLTOP/HOTEL: Drive guests on a designated route on the front hill of USH Citywalk property for parking operations.
- ATV: Drive guests, who require special assistance, on designated route from upper lot to lower lot while adhering to Standard Operating Procedures for mobility devices.
- SUPPORT VEHICLES: Drive staff/guests throughout the property, make deliveries, assist with unloading/loading of trucks. Operate specialty cleaning vehicles per SOP.
- Demonstrate knowledge of loading and unloading procedures including hand signals for clearance, wheelchair securement, and communication with dispatch.
- Regularly communicate with Driver Dispatch or Management throughout the route to update them on technical difficulties, show/attraction quality, downtime and guest issues, etc., and overall vehicle performance.
- Demonstrate knowledge of all radio codes and be able to communicate radio codes in a clear and professional manner.
- Maintain and operate safe and clean vehicles in accordance with the Company’s Driver Standard Operating Procedures.
- Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
- Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld.
- Perform other duties as assigned
Requirements:
- Must be 18 years older
- Must have a Class A Drivers License with Passenger and Doubles/Triples Endorsement
- Must have current Medical Examiner Certificate
- Previous professional driving experience preferred
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