Mudhouse Specialty Coffee Roasters ranks as one of the top micro roasters of specialty coffee, with many accolades including Roaster of the Year - Roast Magazine (2017), Good Foods Awards Winner (2016, 2018, 2020), C-Ville Weekly Best Coffee (over 20 years), Golden Bean Awards, and many more. We take coffee seriously with a lot of happy thrown in. This is a rare opportunity for the right person to grow with a fun, award-winning company.

Team Lead - 10th Street Cafe - Hourly

A Mudhouse Team Leader is responsible for all day-to-day cafe operations, guiding and exemplifying the highest level of customer service with a specialty coffee focus and inspiring our teams to share and connect with the community over coffee.

Our Team Leaders are responsible for the overall success of the cafe in conjuction with our Area Manager. They build strong teams and are focused on training and developing each team member and future leader. They are also responsible for ensuring all of our guests experience exceptional hospitality and coffee experiences and guiding our cafe to achieve our financial and operational goals.

Benefits

• Competitive Pay Rate
• Free and discounted Food & Drink, Coffee Beans & Merchandise
• Health/Vision insurance and Vision Coverage, PTO, STO

About You

• A strong and dedicated people leader who understands that collaboration takes work. You understand your team and cultivate the right experiences so team members and leaders can grow together
• A business leader who understands how to drive a cafe to financial success through operational excellence, creative initiatives, and building an amazing team
• Obsessed with hospitality, you always anticipate the needs of guests and your community
• Deeply empathetic, with an open and positive attitude toward problem solving. You are not afraid to ask challenging questions if it helps us do right by our teams, guests, and business
• Never satisfied with the status quo, you are energized by ambitious and challenging goals
• Able to balance both the big picture and the nitty-gritty in shaping and leading the strategy for your cafe while also driving excellent day-to-day operations
• Flexible and creative in problem solving-you roll with the punches
• Passionate about the planet and creating a sustainable future for our people, the company, and our planet, from local impact and in coffee origin and everything in between
• Knows how to maintain boundaries between between professional and personal life

You Possess

• 2+ years of retail/hospitality experience with a strong preference for coffee, food, and beverage
• 2+ years of leadership experience leading a team of 10+ people
• Existing Food Safety Certification required for the state you will be working in and your specific role or will obtain it within 30 days post-hire
• A strong understanding of a profit and loss statement and knowledge of how to impact it
• Comfort using computer programs, especially Google Drive tools (Sheets, Docs, Calendar)
• A flexible schedule and are available to work mornings, evenings, weekends and holidays

Essential Functions

• Continuously cultivate your own curiosity and knowledge of coffee through in-house tastings, cuppings, and training and Mudhouse Coffee Resources as well as open resources.
• Event management experience - initiating and running special events
• Community and business outreach
• Provide timely and consistent feedback to your team to inspire continuous improvement in workflow, hospitality, and product quality
• Promote a safe and respectful working environment
• High attention to detail and high standards for quality and presentation
• Empathetic people-person who has high customer service standards
• Uphold and follow all health, food safety, and safety guidelines
• Build, develop, inspire, and retain an incredible team by listening carefully, sharing feedback openly and honestly, and remaining transparent
• Ensure every guest at your cafe has an exceptionally hospitable experience by continually finding new ways to coach your team to exceed guest expectations
• Drive strong and ever-improving financial performance, always finding ways to expand the reach of your cafe and be as efficient as possible in doing it
• Communicate our company values for a sustainable future to your team members and inspire them to help Mudhouse achieve our company-wide sustainability goals
• Collaborate with other teams at Mudhouse and your Director to creatively engage your community, deepening relationships with regular guests and welcoming newcomers
• Coach and train to ensure we always meet our high standards of quality and deliciousness for every beverage and food item served in your cafe
• Work on bar and on the floor, not only to help the team in busy moments but to stay constantly connected to the heart of our work and find ways to continually improve it
• Create and maintain a thoughtful work schedule for your team that balances individual, team, and cafe needs while meeting our business goals for efficiency
• Manage day-to-day operations of the cafe smoothly and accurately, including ordering, banking, reviewing and approving payroll, etc.
• Leads the cafe team to develop goals, align priorities, and execute initiatives in line with the company’s larger goals.
• Knowledgeable and capable in every role within the cafe.
• Is present in the cafe to ensure high customer service standards are met by:
• Assisting the team with problem solving efforts
• Implementing SOPS and streamlining workflow to increase efficiencies.
• Increasing team effectiveness & morale
• Conducts regular team meetings
• Conducts individual check ins with staff members as needed
• Demonstrates the highest level of customer service and professionalism
• Works 35-40 hours per week in-store plus more if needed for business
• Employee Relations: Interviewing and hiring, onboarding and training
• Shift scheduling
• Staff Performance Evaluations and One on One’s.
• Advises and informs staffing actions to Area Manager or D.O.
• Responsible for ensuring the cafe is prepared for service
• Handles cash and bank funds/deposits responsibly and securely
• Inventory management - keeping everything in supply to maximize sales potential
• Light Mechanical: lights, restroom fixtures/drainage, coffee equip. maintenance.
• Cafe finances including: Meeting monthly COGS targets
• Meeting labor budgets and financial goals from company
• Payroll ManagementAllocating employee tips
• Completing weekly & monthly financial reporting tasks

Mudhouse Specialty Coffee Roasters is an Equal Opportunity Employer. We value open minds, kindness, dedication to work, and a collaborative spirit. We hire based on these qualities, a job's requirements, our business's needs, and an applicant's qualifications. We do not tolerate discrimination or harassment of any kind-in the hiring process or in the workplace.

Want to know more about Mudhouse?

https://mudhouse.com/pages/about

https://mudhouse.com/blogs/news/weve-changed-our-name

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

COVID-19 considerations:
All staff are required to be fully vaccinated in order to be employed at Mudhouse Coffee.

Education:

• High school or equivalent (Required)

Experience:

• Leadership: 1 year (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: One location

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