About The Position

Sr. Technical Support Engineer is a remote position to provide technical expertise and resolution for Schneider, Vertiv, Eaton, Mitsubishi, and Toshiba UPS systems. The job involves providing technical support to filed service technician/engineers and customers during break downs and repairs to resolve the issues. The job includes documenting tech support calls and parts research.

RESPONSIBILITIES

• Provide Technical Assistance
• Provide on-site Technical Assistance as and when required
• Create method of operating procedures (MOP) for major repairs
• Lead in customer meetings and teleconferences as required
• Lead root cause investigations for critical sites
• Back-up other tech support engineers as escalation point-of-contact as requested
• On call for afterhours support
• Develop service tips and parts replacement bulletin

OTHER PROJECTS

• Participate in MTTR (mean time to repair) and MTBF (mean time between failures) meetings
• Participate in tools and test equipment evaluation program
• Participate in training development with the training manager
• Attend new product and self-development training classes
• Maintain familiarity with new products that may affect unit operation

MINIMUM QUALIFICATIONS:

• BA or BS or equivalent experience (BS is preferred)
• 6 - 10 years of experience from UPS industry
• Minimum 4 years in technical support or equivalent experience, including two years’ field service experience
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Fundamental background/experience in Microsoft applications
• Detail-oriented
• Possess a positive attitude and flexibility in a rapidly changing environment
• Leadership aptitude
• Technical knowledge of the company’s power products and services required

ABILITIES REQUIRED

• Ability to read schematics
• Ability to test and analyze circuits and components
• Ability to use oscilloscopes, meggers, and other test equipment
• Ability to lift UPS parts and assemblies
• Ability to work and multi-task in a fast-paced environment
• Ability to work without direct supervision
• Technical expertise in critical power systems operation and maintenance
• Proficient in customer relations management practices
• Functional knowledge of small enterprise accounting practices
• Proficient in organizational file management
• Expert-level technical writing and editing preferred
• Valid driver's license required
• Frequent kneeling/crawling/stooping
• Other Duties as assigned

OUR CORPORATE VALUES

• SAFETY FIRST - ‘Safety Doesn’t Happen by Accident!’
• PERSONAL INTEGRITY & ACCOUNTABILITY – ‘In All We Do!’
• KNOCK-THEIR-SOCKS-OFF – ‘Customer Satisfaction Always!’
• BEST-IN-CLASS – ‘Employee Career Satisfaction!’
• SUSTAINED, PROFITABLE GROWTH FOCUS!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Unified Power is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What is your wage expectations?

Education:

• Bachelor's (Preferred)

Experience:

• Uninterruptible Powe Supply Industry: 7 years (Preferred)
• UPS Field Service: 5 years (Preferred)
• Technical Support UPS Systems: 4 years (Preferred)

Work Location: Remote

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