SPECIALIST, COMPUTER OPERATIONS Job at CenterPoint Energy
CenterPoint Energy is looking for a Computer Operations Specialist to join our Technology Operations Team located in Houston, Texas.
Summary:
Considered first-line leader of shift activities. Leads analyzing system problems and coordinate activities for support personnel. Monitor and control production, scheduling and the distributed environment. Performs system recovery in the event of hardware/software failures. Control batch production cycles through the use of an automated scheduling software package. Manage communications providing situational awareness to the entire Information Technology environment. Provide direction and perform first-line problem diagnostics. Lead coordinated restoration efforts for P1,P2,P3 Incidents & EOP events.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities, and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Subsides metro and parking discounts
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
- Monitor hardware/software performance.
- Analyze and collaborate system problems with appropriate personnel for a timely resolution.
- Perform first-line problem diagnostics on distributed operations platforms.
- Set up daily batch jobs for nightly processing
- Execute daily batch production jobs.
- Correct job failures and resubmit by using restart/recovery procedures.
- Interacts and coordinates changes with all client areas.
- Acknowledge and monitor Service Level Agreement availabilities.
- Provide application performance metric reports to management using Windows product suite.
- Incident Command Support for P1, P2, and P3 incidents
- Develop Incident Command Support training for team.
- Coordinate the IT recovery of Business Critical applications during EOP events.
- Initiate Change Freezes for EOP, PEOP and weather events.
- Create communication templates for high priority incident communications.
- Develop documentation for PEOP level changes.
- Maintain distribution lists for TSCC communications.
- Participate in interviews and provide training for offshore resources.
- Request needed access for ESC personnel.
- Maintain the ESC teams Disaster Recovery plan in eBRP.
- Create and distribute Disaster Recovery communications.
- Maintain metrics reports for tracking ESC team daily activities.
- Comply with OSHA and safety regulations in the working environment.
- Provide technical training for personnel.
- Perform other duties as assigned
#LI-CNP
Education:
High school diploma or equivalent knowledge of English grammar and mathematics
Two years of college required.
Experience:
Five years of Production Control Job Scheduling, NOC experience to include Incident handling, escalation, and coordination
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
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