Social Media Specialist, Consumer Care (Downers Grove, IL) 1 Job at Instant Brands
Instant Brands designs, manufactures and markets a global portfolio of innovative and iconic consumer lifestyle brands: Instant®, Pyrex®, Corelle®, Corningware®, Snapware®, Chicago Cutlery®, ZOID® and Visions.® With people-first and purpose-driven solutions in mind, we’re reimagining how people live, eat, connect, and play inside the home—and in the spaces where people gather. Today, Instant Brands’ products are in millions of homes worldwide.
We’re looking for candidates who are smart, curious, creative, push the limits of what’s possible and are passionate about our brands. We embrace and respect diverse backgrounds and foster an inclusive culture where everyone is welcome to share their ideas.
Our continuous focus on growth and innovation means you will become part of a global company that offers challenging opportunities, rewards excellence, and combines your individual expertise to achieve a higher level of shared success. We operate within a fast-paced, team-oriented, rewarding work environment that allows our employees to develop and thrive.
We offer competitive compensation and comprehensive benefits within a flexible, creative and progressive work setting. At our U.S. corporate offices, we embrace a hybrid model of Tuesday, Wednesday, Thursday at the office together, and Monday and Friday with the option of in the office or at home. It’s a model that values brainstorming, collaborating, connecting and making things happen in person, while also a model that remains open to an evolving work schedule.
Join Instant Brands and become a part of our story. Everyone matters here.
Position Summary:
We are looking for an experienced and enthusiastic social media specialist to join our creative team. The Social Media Specialist, Consumer Care will report to the social media manager and work closely with the digital marketing team to execute strategies that will promote consumer engagement and brand awareness. The primary role is to uphold our commitment of a WOW organization and to WOW our consumers end to end throughout their journey, by serving and delighting them in each interaction and across all touchpoints. This is a very dynamic, high volume, high pace role with primary focus of providing high quality consumer support and consumer interactions by accurate and efficient communications in all social media platforms. These supports and interactions may include but are not limited to general inquiries, complaints, product troubleshooting, escalations, availability, warranty replacements and product specifications. This is a key role for brand building, integrity and protection. It requires outstanding writing skills as well as superb consumer care skills that will result in the adoption and implementation of social media best practices across all social media channels. The person in this role needs to have experience communicating with consumers in written / public channels while handling and resolving consumer feedback and product concerns.
What will you do?
Accountable for day-to-day management of multiple brands questions and reviews posted on Instanthome.com, Amazon and other retailers websites.
Accountable for day-to-day management of our social media platforms by engaging with our audience, including responding to queries in a timely manner and properly escalating consumer interactions as needed
Seeks to understand consumer needs and provides best possible resolution ensuring the highest levels of consumer satisfaction
Using analytical tools to gather consumer insights and social numbers for Social reporting in order to monitor and evaluate the company’s social media presence. Works closely with multifunctional teams, reporting back actionable insights across our digital touchpoints.
Strong partnership with the social platforms account manager and other departments such as Marketing and E-comm teams. Provide support to other customer care and marketing projects and initiatives as needed
Staying up to date on best practices and emerging trends in social media.
Suggesting recommendations to adjust the social media marketing strategy for optimal results.
Performing other duties when needed
If you have some or all of the below, we want to talk to you!
Bachelor’s Degree in marketing or a related field or equivalent experience
Minimum 3 years of experience with social media platforms, digital space
Excellent written and verbal communication skills and must have a thorough understanding of social media management and strategy.
Proficient with PC applications and systems (Email, Chat, IM, Word, Excel, Power Point) required
Tech Savvy, able to quickly learn new technologies.
Knowledge of call/contact center environment and associated systems is preferred
Strong Leadership, proven decision making, time management, conflict resolution and analytical skills
Ability to develop and maintain effective and productive relationships
Able to work independently and strong
Inspire trust with team members while holding them accountable
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Ability to work in a fast-paced, high-pressure environment.
Instant Brands, Made for Together
Our Values: We drive results and create value together - One Team - We love our Consumers We “Wow” Them - We challenge each other, always have an Open Mindset and welcome new ideas - We are a Global Company and we think globally - We have Integrity in all that we do – We Impact the world through Sustainable actions
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
We’re looking for candidates who are smart, curious, creative, push the limits of what’s possible and are passionate about our brands. We embrace and respect diverse backgrounds and foster an inclusive culture where everyone is welcome to share their ideas.
Our continuous focus on growth and innovation means you will become part of a global company that offers challenging opportunities, rewards excellence, and combines your individual expertise to achieve a higher level of shared success. We operate within a fast-paced, team-oriented, rewarding work environment that allows our employees to develop and thrive.
We offer competitive compensation and comprehensive benefits within a flexible, creative and progressive work setting. At our U.S. corporate offices, we embrace a hybrid model of Tuesday, Wednesday, Thursday at the office together, and Monday and Friday with the option of in the office or at home. It’s a model that values brainstorming, collaborating, connecting and making things happen in person, while also a model that remains open to an evolving work schedule.
Join Instant Brands and become a part of our story. Everyone matters here.
Position Summary:
We are looking for an experienced and enthusiastic social media specialist to join our creative team. The Social Media Specialist, Consumer Care will report to the social media manager and work closely with the digital marketing team to execute strategies that will promote consumer engagement and brand awareness. The primary role is to uphold our commitment of a WOW organization and to WOW our consumers end to end throughout their journey, by serving and delighting them in each interaction and across all touchpoints. This is a very dynamic, high volume, high pace role with primary focus of providing high quality consumer support and consumer interactions by accurate and efficient communications in all social media platforms. These supports and interactions may include but are not limited to general inquiries, complaints, product troubleshooting, escalations, availability, warranty replacements and product specifications. This is a key role for brand building, integrity and protection. It requires outstanding writing skills as well as superb consumer care skills that will result in the adoption and implementation of social media best practices across all social media channels. The person in this role needs to have experience communicating with consumers in written / public channels while handling and resolving consumer feedback and product concerns.
What will you do?
Accountable for day-to-day management of multiple brands questions and reviews posted on Instanthome.com, Amazon and other retailers websites.
Accountable for day-to-day management of our social media platforms by engaging with our audience, including responding to queries in a timely manner and properly escalating consumer interactions as needed
Seeks to understand consumer needs and provides best possible resolution ensuring the highest levels of consumer satisfaction
Using analytical tools to gather consumer insights and social numbers for Social reporting in order to monitor and evaluate the company’s social media presence. Works closely with multifunctional teams, reporting back actionable insights across our digital touchpoints.
Strong partnership with the social platforms account manager and other departments such as Marketing and E-comm teams. Provide support to other customer care and marketing projects and initiatives as needed
Staying up to date on best practices and emerging trends in social media.
Suggesting recommendations to adjust the social media marketing strategy for optimal results.
Performing other duties when needed
If you have some or all of the below, we want to talk to you!
Bachelor’s Degree in marketing or a related field or equivalent experience
Minimum 3 years of experience with social media platforms, digital space
Excellent written and verbal communication skills and must have a thorough understanding of social media management and strategy.
Proficient with PC applications and systems (Email, Chat, IM, Word, Excel, Power Point) required
Tech Savvy, able to quickly learn new technologies.
Knowledge of call/contact center environment and associated systems is preferred
Strong Leadership, proven decision making, time management, conflict resolution and analytical skills
Ability to develop and maintain effective and productive relationships
Able to work independently and strong
Inspire trust with team members while holding them accountable
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Ability to work in a fast-paced, high-pressure environment.
Instant Brands, Made for Together
Our Values: We drive results and create value together - One Team - We love our Consumers We “Wow” Them - We challenge each other, always have an Open Mindset and welcome new ideas - We are a Global Company and we think globally - We have Integrity in all that we do – We Impact the world through Sustainable actions
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.