Position Responsibilities:

• Demonstrates outstanding First with Our Guests service skills consistently meeting or exceeding guest expectations.
• Continually educates and answers guests’ questions about gaming machine functions and payouts; accurately informs guests of the benefits of the TS Rewards card and promotes the loyalty program.
• Learns and uses guests names and preferences (particularly for frequent guests) to create personal connections and welcoming environment.
• Constantly display a poised, professional, smiling image.
• Enthusiastically promotes departmental and property-wide promotions with all guests.
• Promotes positive guest relations through prompt, courteous, and efficient service.
• Consistently circulates in assigned areas to ensure that guests’ needs are met and that the slot machines are functioning correctly; strives to respond to guest calls in prescribed timeframe.
• Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation.
• Participates in jackpot payout process in accordance with internal/department control procedures when necessary.
• Notifies Supervisor or above of any machine malfunctions.
• Records the specifics of malfunctioning machines; documents malfunctions needing repair on malfunction slot log.
• Notifies Supervisor or above of jackpot wins, guest disputes, guest needs and requests.
• Notifies Supervisor or above of any suspicious activity on slot machines.
• Maintains current knowledge of policies and procedures.
• Works collaboratively and communicates effectively with slot technicians and other staff on the gaming floor to meet guests’ needs.
• Maintains cleanliness of slot floor by clearing empty cups, bottles, glasses, trash and other debris and pushes in slot chairs.
• Enforces safety rules by reporting or removing safety hazards as well as reporting guests who are underage, intoxicated, disruptive, injured or ill.

Position Minimum Qualifications:

• High School Diploma or High School Equivalency Diploma required.
• Previous experience in a guest service position preferred. Position requires constant interaction with guests.
• Previous experience working in with slots or basic playing knowledge preferred.
• Must possess basic math skills, previous money handling experience is preferred.
• Basic computer skills are required; must be able to operate program that verifies wins and prints W2Gs.
• Reading and writing ability required; must be able to read and complete standard forms.
• Constant standing, walking with ability to move quickly through crowded areas.
• Adapts quickly to changes and maintains a positive, upbeat approach.
• Must be able to work weekends and holidays, and have flexibility in scheduling.

Positions Physical Requirements:

• Must be able to lift up to 50 lbs.
• Must be able to stand and walk for long periods of time.
• Must be able to bend, push, pull, kneel, stretch and twist repetitively.

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