Job Duties

• Confer with supervisory personnel, technicians or design professionals to discuss and resolve matters such as work procedures, complaints or job site issues.
• Plan, organize or direct activities concerned with the maintenance and service of HVACAbility & willingness to work a flexible schedule as necessary to meet customer requirements.
• Understand operational concepts including planning, scheduling and logistics.
• Establish a team culture among service department personnel and hold the team to a high standard of customer satisfaction.
• Resolve customer issues and complaints to ensure customer satisfaction.
• Plan, schedule and coordinate service department activities to meet the budget.
• Evaluate workload and schedule service work in a way that best utilizes manpower and maximizes profit.
• Determine labor and routing requirements for efficiently dispatching workers to job.
• Assist the dispatching operation to ensure appropriate tech selection for the type of service.
• Prepare and submit budget estimates, progress reports, or cost tracking.
• Develop or implement quality control programs.
• Assist with technical information and logistics as needed in the requisition of parts and materials to complete jobs.
• Develop and/or revise methods to reach monthly, quarterly and yearly departmental goals.
• Identify trends and problem areas and take immediate action based on findings.
• Develop innovations to maintain market lead and share best practices across the organization.
• Recruit, select and train service department employees.
• Complete performance reviews for direct reports.
• Evaluate staff to determine training requirements.
• Provide on-the-job training and support to employees.
• Coach and motivate technicians to work at their maximum productivity; coach, train and develop technicians to increase work and sales
• Conduct weekly service team meetings.

Position Requirements

• Minimum of five years of prior HVAC experience required.
• Prior Management or Supervisory experience strongly preferred.
• Must have basic computer skills with MS Office applications Word & Excel, Internet navigation, etc.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Bradenton, FL 34203: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• HVAC: 5 years (Required)
• Supervisory or Management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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