Job Purpose
GCubed has an immediate opening for a Senior/Lead Desktop Support Technician to provide technical expertise in order to identify operational and processing problems, evaluate alternative approaches, and perform, plan, and implement recommended resolutions.
Essential Functions of the Job

• Provide Windows Desktop System Administration services and be responsible for the installation, configuration, overall management of all hardware and software related to CAA’s desktop/laptop computing environment.
• Install, configure, and troubleshoot the approved standard suite of software. User requests for software assistance shall be submitted through TrackIT/FootPrints service tickets.
• The contractor is responsible for physically transporting and placing PCs/workstations/ laptops/ printers/faxes/phones to areas within CAA’s office building and joining the PCs, workstations, and laptops to the designated network.
• Respond with answers to user’s questions related to establishing network passwords, publishing Public Key Infrastructure (PKI) certificates to support Common Access Card (CAC) login and e-mail encryption/ digital signature, creating network drives, and setting up Microsoft Outlook.
• Perform manual installation of software, software upgrades, and software security patches on PCs/workstations/laptops.
• Create and update drive images with GHOST software for PC/workstation/laptop configurations; imaging process shall be automated.
• Contact external vendors if needed to repair hardware/software under warranty or under a maintenance contract.
• Perform hardware troubleshooting and repair (using government furnished computer parts) on PCs/workstations/laptops not under warranty or under a maintenance contract.
• Troubleshoot and resolve PC/workstation/printer to network connectivity issues in response to users submitting a service request through CAA’s ticketing system.
• Keeps PC/workstation/laptop antivirus software up-to-date using automated and manual procedures.
• Quarantines, cleans virus affected PCs/workstations and laptops. In the event a PC cannot be cleaned, PC/workstations and laptops shall be re-imaged.
• As part of Daily Status Reporting utilizing Ricoh web interface, remotely monitor status of network printers to identify impending maintenance, repair, and supply needs and report that status to the Government IT Operations Manager through Daily reporting or verbally/e-mail should immediate action be required by Gov’t personnel.
• Monitor CAA’s software inventories tracked within the software tracking spreadsheet and alerts the Government IT Operations Manager verbally or via e-mail when availability issues might be forecasted to occur.

Required Qualifications

• A minimum of five (5) years of experience in an enterprise helpdesk or desktop support role
• Minimum of an Active Secret Security Clearance
• Security+ Certification (Required)

Preferred Qualifications

• One of the following certifications is preferred: A+ Certification, MCP, or a Microsoft Certification
• Experience with desktop support team management
• Identify, analyzes, and repairs product failures, orders, and replace parts as needed
• Experience troubleshooting Windows 7
• Must be able to interact with numerous computer platforms in a multi-layered client server environment
• Exceptional problem-solving skills a must
• Ability to write routine reports and correspondence

Working Conditions
Primarily in an office environment. Will be expected to travel as needed to company subsidiaries or contract locations. Periodic weekend or evening work is expected.
Physical Requirements
Must be able to lift 35 pounds.
Benefits
GCubed offers the following benefits to full time employees: Medical Insurance, Dental Insurance, Vision Insurance, Company Paid Life Insurance, Short Term & Long-Term Disability, Flexible Spending Account, 401k Retirement Savings Plan with Company Match, Employee Assistance Program, Tuition and Professional Development Assistance, 529 College Savings Plan and Tricare Supplement Insurance.
EEO Statement
GCubed, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Job Type: Full-time

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