Sanford - Customer Service Assistant I (Part Time - 15 hours) Job at Kennebunk Savings

Kennebunk Savings Sanford, ME 04073

** The base pay for this position is $15.00 per hour plus $3.00 per hour shift differential **

This is a part time 15 hour per week position

Scope of Work

The individual in this role will accurately and efficiently process a variety of teller transactions. This individual will be knowledgeable of our company’s products and services to effectively meet the customer’s needs and provide a high level of customer service.

Essential Functions (3)
  • Transaction Processing/Cash handling - Process a variety of teller transactions accurately and efficiently which may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaults
  • Customer Experience– Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.
  • Product/Technical Knowledge – Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient with technology required for this position.
Other Duties & Responsibilities:
  • Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
  • Understands, supports and adheres to organizational policies and procedures
  • Consistently emphasizes the importance of teamwork in the department and company at large
  • Responsible for keeping abreast of company news and information
  • Responsible for completing required training and policy review
  • May serve on various committees
  • Willingness to take on additional tasks and duties
Certifications & Licenses Required
  • N/A
Desired Knowledge, Skills & Abilities:
  • Displays high level of regard for trust and confidentiality
  • Has a working knowledge of Microsoft Office Products
  • Displays strong written and verbal communication skills
  • Displays strong organization skills and the ability to multi-task to meet established deadlines
  • Demonstrates a high level of accuracy and attention to detail
  • Effectively uses analytical skills to solve technical, as well as, non-technical problems
  • Prior knowledge of banking regulations is preferred
  • Ability to adapt to change
Desired Job Experience
  • Experience in a professional, service focused and fast-paced environment
Desired Education
  • High school or General Education Diploma
Working Conditions/Minimum Physical Requirements
  • Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
  • Dexterity of hands and fingers to operate a computer and other office equipment
  • Lifting and moving of moderately heavy objects on occasion
  • Standing for extended periods of time
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.


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