ELPRO is a global Swiss manufacturer of innovative solutions for monitoring critical climate data in
various supply chain processes serving the pharmaceutical, life science, healthcare and logistics
industries. ELPRO employs 200 employees worldwide and owns subsidiaries in Switzerland, Germany,
UK, Benelux, USA, Singapore and Hungary. To support our American team, we have an immediate need
to fill the following position:

Sales Manager, Full-time – USA

Job responsibilities
˃ Liaise between the online sales team, customer success, field sales, project management, and

marketing to support all parties and stream-line the internal sales process
˃ Ensure customer orders are accurate and invoiced timely
˃ Balance workload across inside teams
˃ Work closely with VP sales, project management and finance department heads for accurate

product forecasting
˃ Provide guidance to online sales team when prospecting online sales leads, upselling and cross

selling
˃ Adhere and enforce offer review and discounting policies
˃ Establish departmental KPIs and reports
˃ Work collaboratively with production, laboratory and service departments to ensure customer

needs are met for all product lines
˃ Ensure departmental employees are properly trained for their skill set and job description.
˃ Conduct annual reviews, suggest methods for growth and improvement
˃ Manage time and attendance ensuring employees adhere to policies
˃ Conduct disciplinary action as warranted if policies are not followed
˃ Foster a team environment
˃ Delegate and empower team by cross-training and providing backups during times of increase

volume, short-staffing and/or PTO
˃ Design and execute training program for new online sales & customer success employees
˃ Provide support to inside sales customer service, and field sales
˃ Provide leadership and mentorship for inside sales and customer service team members.
˃ Ensures all internal sales operations are functioning at a high level
˃ Approve pricing discounts per offer policy
˃ Approve time off
˃ Approve customer travel up to $1,000

TO APPLY CONTACT:
Ed Difilippo, Vice President Sales & Marketing, North America
Ed.Difilippo@elpro.com, T +1 740 568 9900

we prove it. elpro.com

Preferred background
˃ Technical, sales, and customer

service background
˃ ERP/CRM, Forecasting
˃ Experience in sales, effective

communicator (verbal and in
writing)

˃ Experience with operating
computers

˃ Experience with Microsoft
Suite and Windows Office

˃ English language skills (spoken
and written)

˃ Knowledge of the
pharmaceutical industry is an
advantage

Your personality
˃ Team player
˃ Open minded
˃ Positive mental attitude
˃ Willing to learn

We offer
˃ Helpful and motivated

colleagues
˃ Friendly working atmosphere
˃ Structured onboarding

program
˃ Independent and accountable

work environment

ELPRO Services, Inc.
2335 State Route 821
Marietta, OH 45750 USA