RPA Support Analyst Job at Mohawk Global Logistics Corp

Mohawk Global Logistics Corp Itasca, IL 60143

Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here

We pride ourselves in being a highly employee-centric organization that truly puts our people (and customers) first! At Mohawk, these aren’t just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a “Great Place To Work” for the past eight years…see what our greatest assets, our people, have to say about us here: Mohawk Global – A Great Place to Work!


Responsibilities/Tasks Include:

  • Provides analysis and support to the Robotic Process Automation process including the design, development and testing of Robotic Process Automation solutions
  • Works to design and deliver innovative automated solutions that expand process capabilities, improve accuracy and create efficiencies across our offices in US and Canada
  • Functions as an integrator between the end users and Robotic Process Automation team, helping to create automation solutions to meet business needs
  • Participates or leads in various types of meetings or workshops to understand, map, and help shape detailed business processes to define and design automation solutions, developing as-is and to-be process flows
  • Responsible for the definition, design, configuration, testing, and initial deployment of new, modified and/or enhanced Robotic Process Automations
  • Designs and configures RPA processes and objects in Kofax (processes, outputs, exception paths, and error handling) that are efficient, well structured, maintainable, and easy to understand
  • Fixes automation bugs identified during post-deployment
  • Creates testing documentation and performs testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing
  • Works within project planning constraints, communicating any identified project risks and issues to the team manager accordingly

Desired Skills/Experience:

  • Good organizational and project management skills
  • Good communication skills
  • Associates-level degree (or higher) in Information Systems and/or Programming desired
  • Strong people and process skills with the ability to communicate complex information effectively
  • Strong analytical, oral, and written communication skills required
  • Strong problem solving and troubleshooting skills required
  • Ability to prioritize, schedule and complete configuration and testing required for Kofax applications
  • Excellent Microsoft Suite knowledge: MS Excel, MS Outlook, MS Teams. Knowledge and experience with MS Project a plus
  • Knowledge of scripting languages and proven experience with programming using these languages (VB / HTML/ SQL) desired
  • Proven experience managing and supporting Robotic Process Automation (RPA) solutions. Experience in Kofax RPA a plus.

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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