If you enjoy providing a high level of customer service over the phone and are looking to join a fun, loyal, and dedicated team of people - we think you should apply to our Road Service Advisor position and join our team located in Minneapolis, MN!

Who are you?

The ideal candidate for this position will be proficient with technology (i.e., software, hardware), possess strong multitasking skills, is comfortable working within a team as well as autonomously, and have strong customer service skills both in person and over the phone.

A general knowledge of automotive mechanics (e.g., adding oil, changing tires, how an engine works, etc.) will help you be successful in this role!

Schedule: Second Shift

Tuesday-Friday: Four 10hr shifts
OR
Monday-Friday: Five 8hr shifts

Pay rate: Starting at $26/hr (negotiable based on experience)

Why work for us?

• Competitive wages based on experience
• Annual profit-sharing bonus
• 401(k) – with match!
• Medical, Dental, Vision, HSA, FSA, and more!
• Free online healthcare and mental healthcare upon hire
• Company paid Life Insurance with buyup available
• 6 paid Holidays + 3 Floating Holidays
• Accrued Paid Time Off from date of hire

What does this job look like daily?

• Responsible for driver and vendor communication via phones, email, or individual manufacturer web systems for all divisions.
• Answer and assist incoming calls from drivers and vendors.
• Update Maintenance system with current DOT inspections.
• Interact with Operations to ensure equipment is repaired in a timely manner.
• Process vender invoices, repair orders, and purchase orders.
• Update Qualcomm system as necessary.
• Access TMW to update driver and truck master files,
• Setup and issue EFS fuel cards to drivers.
• Arrange travel and hoteling for drivers and out-of-state mechanics.
• Submit, create, and distribute PrePass for company drivers.
• Create Repair Orders and locate repair facilities for all breakdowns and track history for repeat repairs.

Knowledge and Skills to be successful:

• Mechanical Experience a plus!
• Able to multi-task and quickly adapt to changing situations
• Comfortable with basic computer programs, searching the web, and learning new programs
• Ability to communicate in a respectful manner.
• Able to work autonomously
• Strong problem solving skills

Koch Trucking is a family owned business, and transportation industry leader, that is continuing to experience outstanding growth! At Koch you will benefit from a company that promotes a friendly, casual, and diverse working environment. Not only will you have the opportunity to grow and enhance your career through professional development and access to current technology, but you will also have access to robust benefits, competitive pay, and a culture that promotes mental, physical, and emotional wellbeing through several wellness programs.

Koch Trucking: Family owned, Driver Focused