Reservations Manager Job at Castle Resorts & Hotels
Castle Hospitality Group is searching for an impressionable and hands-on Castle Customer Contact Reservation Supervisor to supervise and oversee team members in a growing, enthusiastic, and revenue focused department. This candidate needs to possess skills in the areas of Reservation Sales and Guest Services displaying a positive attitude, demonstrating strong communication skills, and enjoy engaging with people. Castle Hospitality Group is fast-paced, agile, and innovative requiring a Customer Contact Reservation Supervisor to embrace change. A strong leader with a team-oriented attitude, technology savvy, and goal orientation is a must. Castle Hospitality Group embraces upward mobility and is the perfect place to develop a hospitality career or show off your Reservation Sales supervisory talent.
Essential Functions and Responsibilities:
- Strong managerial, analytical, mathematical reasoning skills, with great personnel management, organization, and communication skills.
- Ability to complete multiple tasks in a timely and efficient manner.
- Professional, and motivational leadership skills to supervise a team of 5.
- Ability to think creatively to solve customer and employee issues, good common sense, reasoning, and judgment.
- Able to work with various departments (operations, sales, marketing, ecommerce, revenue, accounting, etc.)
- Understanding personnel dynamics to run an office environment and knowledge of Hawaii tourism.
Technical Skills:
- Minimum typing speed of 45 wpm.
- Computer and systems savvy.
- Must be proficient in Microsoft Excel and Word; pivot table knowledge a plus.
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