Role Summary:

The project manager works closely with assigned salesperson to stay abreast of customer needs on each active project: participates in problem resolution for jobs by skillfully gathering and analyzing information, developing alternate approaches and working well with small groups. Responsible for communication with the customer, managing project schedules and coordinating with project management for ordering and delivering materials on a timely basis.

Role Functions:

• Receives telephone calls, emails and other correspondence from customers and coordinates response with assigned salesperson assuring reply within 24 hours
• Corresponds and follows up with customers by sending final door, hardware or other schedules for approval
• Assures a prompt return and communicates changes and progress of schedule
• Contacts customer before each jobsite delivery to assure proper scheduling of delivery and assures all logistics regarding delivery commitments are fulfilled
• Coordinates job site meetings to assure that salesperson is able to attend according to the customer’s schedule and requirements
• Attends meetings and takes notes of meeting when salesperson cannot attend
• Proactively anticipates customer needs and actively and periodically solicits feedback on Cook and Boardman performance
• Participates in developing solutions for customers and salesperson with technical issues involving hardware and door products
• Monitors production schedules
• Keeps project files orderly and efficiently
• Manages any project changes, revisions, revised purchase orders and changes order documents and Comsense files to show revisions
• Attends weekly sales meetings to provide information or input for any customer services issues

Qualifications Preferred

Knowledge

• 3-5 years related experience in frame, door and hardware project management, or related field
• Some college education preferred
• Ability to read blueprints
• Comfortable with learning and using new technologies
• Sufficient experience with the Microsoft Office suite