OPPORTUNITY:

At The ICEE Company, the World's #1 frozen beverage brand, our constant focus id to provide the best possible service and product offerings to our customers. Each day, we are working to improve your ICEE experience through research and innovation to develop state-of-art equipment and bold, refreshing products and flavors. We are seeking an ambitious and energetic self-starter to join our dynamic team as a Project Coordinator. The ICEE Company Projects Department is responsible for the coordination and scheduling of all planned service projects on a national level for a wide variety of food and beverage equipment. The Project Coordinator is responsible for assisting our Lead Project Coordinators with ongoing projects.

QUALITIES AND RESPONSIBILITIES:

• Receives customer requirements for scheduled work.
• Coordinate projects through internal service management system.
• Synchronizes efforts with nationwide ICEE Service Centers to schedule service according to Customer requirements and technician availability.
• Communicates scheduled dates to customers and contractors.
• Tracks the shipment of equipment and parts to ensure the ICEE Service Center is prepared for upcoming scheduled work.
• Performs outbound customer contact calls to confirm readiness for scheduled work.
• Identifies and communicates any delays in service to customers, management, and Project Team members.
• Assists the Project Team with maintaining periodic status reports to keep management informed on project progress.
• Performs other duties as assigned.

COMPETENCIES:

• Able to consistently maintain professionalism and a positive attitude.
• Able to successfully manage a high volume of work while maintaining strong
  organization skills.
• Able to exercise complex problem solving.
• Able to work effectively both independently and as part of a team.
• Excellent oral and written communication skills.
• Capable with all aspects of Microsoft office (Word, Excel, PowerPoint); with an emphasis on Excel skills.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.
• Prior experience in a customer focused environment (minimum two (2) years).

LOCATION:

• The role is based at the ICEE Corporate Office located in La Vergne, TN.

ICEE offers its Employees

• Paid holidays, sick time and Paid vacation
• Birthday Holiday (Must be used within Employee Birthday Month)
• Medical, Dental, Vision Insurance
• Employee Stock Purchase Program
• Life Insurance
• 401 (k) Plan

…and much more!!!

…we’re a Nationwide company that is rapidly expanding Globally. ICEE has offices in Canada and Mexico and has emerged into Australia, China, Central America, Europe, and most recently expanded into the Middle East.

EOE

ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

Experience

• 2 year(s): Project Coordination

• 1 year(s): Strong Attendance record

Skills

• Excel
• Microsoft Office

• Communication
• Team Player
• Quick Thinking

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization