Job Title: Patient Services Associate
Job Type: Full Time
Category: Entry Level

Job Description: Facilitate Patient Intake, Obtain ID’s & Documents necessary for use by internal departments, Monitor Patient Waiting Area and Answer General Inquiries. Complete and update patient demographics. Also, assists the Patient Registration & Processing Manager in assigned projects. Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills and work well in a fast-paced environment.

Note: Job Descriptions may be revised to suit Business needs at any time.

RESPONSIBILITIES:

• Prepares Questionnaires, Demographic Forms, Disclosures, Insurance Forms, Release Forms, Consent Forms, and Notices for completion prior to Patient Arrival.
• Conducts intake interviews with new or readmitted Patients to gather necessary administrative information, assists clients in completing paperwork, explains billing policies/fees, and answers general inquiries.
• Ensures patients are properly prepared for scheduled procedures/ examinations
• Reviews Patient administrative information for accuracy; enters information into software database and forwards information to internal departments for further processing.
• Provides necessary follow up to ensure Patient’s intake has been properly facilitated. Forwards copies of completed intake paperwork to clinical file.
• Posts notices and revised fees in Patient Reception Area.
• Completes and/or inputs billing/insurance/self-pay information.
• Assists patients and GRC staff with Patient File questions as they occur.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Understand and support the department policies and procedures.

SKILLS:

• Previous experience in a similar work environment
• Must have basic knowledge of CPT codes and ICD 10 Codes
• Strong phone, verbal, and written communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Capability to run a second monitor
• Minimum typing of 30 wpm is required

EDUCATION:

• High school diploma or GED required

EXPERIENCE:

• 1 - 2 years Customer Service environment preferred
• 1 - 2 years of experience in a Patient Services Department preferred
• 1 - 2 years of experience with Medical software or EMR preferred
• Knowledge of HIPAA and all areas of scheduling, including medical terminologies, provider templating, and accepted insurance coverage preferred

BENEFITS:

• 401(k)
• Life Insurance
• Health Insurance
• Dental Insurance
• Gym Membership
• Paid Time Off
• Paid Holidays

SCHEDULE:

• 8-hour Shift; 40 hours per week
• Day Shift
• Monday to Friday; Saturdays

Work Week: Monday-Friday (7:00AM-4:00PM, 8:00AM-5:00PM or 9:00AM-6:00PM)

Weekend Work Required: Flexibility to work every other Saturday (7:00AM-12:00PM or 8:00AM-1:00PM)

Equal Opportunity Employer

Guam Radiology Consultants and its affiliates are an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your email. Thanks, and good luck!

Job Type: Full-time

Salary: $10.00 - $12.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Medical specialties:

• Radiology

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Tamuning, GU 96913: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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