Outbound Customer Service Representative Job at Kelly
What's next for you?
Are you seeking a long term, professional opportunity?
This job may be it!
Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in.
We’re seeking professionals with strong phone, computer and administrative skills for these temp to hire Customer Advocate positions with a leading Health Insurance Company. You would be making outbound calls to Healthcare Providers regarding refunds along with other areas needed for this role.
Snapshot:
- Pay Rate - $15/ hour
- Great Temp to Hire Opportunity
- 4 weeks of paid training
- Work Location – Onsite – Springfield, IL
- Schedule – Monday through Friday 8am to 4:30pm On-site
- After training potential flex hours offered as long as consecutive 8 hour shift is between 7:30am - 5:30pm
Description:
- Medical terminology and/or background preferred
- Will need to pull inventory daily
- Conduct research as to why the phone call needed
- Make outbound calls to providers to gain additional information
- Approximately 20 outbound calls per day to Healthcare Providers
- Performs basic management of electronic files (i.e., print, copy, transfer and delete).
- Accesses information from a computer and/or maintains a computer database.
- Enters data for envelopes, labels, form letters and correspondence.
- Formats and produce documents.
- Detects and correct errors.
- Uses word processing, spreadsheet, database, or other software on a computer.
- Can also use basic office equipment (including a photocopy machine, facsimile machine, binding machine, etc.).
- Can follow instructions
- Be fine with being on the phone the majority of the day with repetitive daily functions
Requirements:
- High school diploma OR GED
- Medical/healthcare terminology or background preferred and helpful but not required
- Good computer skills required - performs tasks on computer - computer/keyboard skills required (average: 5,000 to 8,000 keystrokes)
- Clear and concise written and verbal communication skills
- Great Phone Etiquette with strong communication skills
- Strong administrative and grammatical skills needed
- Analytical, organizational skills and independent decision-making skills required
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what’s next in your career is what we’re all about, so let’s get to work.
Apply Today!
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Get a complete career fit with Kelly®.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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